Hiu Man (May) Lam
Canley Height,NSW
Summary
Compassionate Disability Support Worker with 18 months of experience. Well-versed in helping individuals living with disabilities. Knowledgeable about providing daily living support, preparing meals and assisting with personal mobility. Motivated support worker trained in mobility assistance, personal hygiene support and housekeeping. Monitors medical conditions and works with healthcare providers to optimize care. Focuses on comfort and emotional support and meets physical needs. Dedicated Disability Support Worker skilled at managing appointments and administering medication, helping with bathroom and personal care needs and keeping home environments neat and clean. Good organizational skills with hardworking mentality and caring approach. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Compassionate Disability Support Worker with 1.5 years of experience. Well-versed in helping individuals living with disabilities. Knowledgeable about providing daily living support, preparing meals and assisting with personal mobility.
Overview
27
27
years of professional experience
Work History
Disability Support Worker
United Link Care Services
Canley Vale
10.2023 - Current
- Transported clients to appointments, social events, and other activities as needed.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Day program centre activities such as prepared breakfast, taking group clients outing to local/parks, visit liberary, city by train, bowling etc.
Disability Support Worker
Australian In Home Care Specialists
Homebush, NSW
06.2023 - Current
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Assisted individuals in performing wide range of housekeeping functions to develop levels of ability.
- Helped patients move in and out of beds, baths and wheelchairs by following safe lifting techniques.
- Maintained organized filing system for client records, providing complete documentation of all interactions.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
- Transported patients safely to social activities and doctors appointments.
- Tracked patient or client care and followed through to provide service effectiveness.
Disability Support Worker
Apollo Care Services
Cabramatta, NSW
05.2023 - Current
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Assisted individuals in performing wide range of housekeeping functions to develop levels of ability.
- Helped patients move in and out of beds, baths and wheelchairs by following safe lifting techniques.
- Facilitated communication between caregivers and clients regarding current issues or concerns related to client's health status or well-being.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
- Collaborated with community workers to implement exciting social activity programs within facility.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Transported patients safely to social activities and doctors appointments.
- Guided clients in development of skills and strategies for dealing with individual problems.
- Tracked patient or client care and followed through to provide service effectiveness.
Disability Support Worker
NDIS Client -Mr. Kevin King Wai Loo
Varsity Lakes, QLD
09.2022 - 04.2023
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Assisted individuals in performing wide range of housekeeping functions to develop levels of ability.
- Helped patients move in and out of beds, baths and wheelchairs by following safe lifting techniques.
Warehouse Packer
Regal Recruitment Pty Ltd
Eastern Creek, NSW
10.2021 - 09.2022
- Followed safety policies, procedures and guidelines to prevent and reduce accidents and injuries.
- Prepared orders by processing requests, pulling materials, packing boxes and placing orders in delivery area.
- Utilized proper techniques for lifting, packing and handling heavy objects.
- Used pallet jacks to move items to and from warehouse locations.
Office Assistant
BM Sydney Building and Material Supplies
Lidcombe, NSW
09.2021 - 10.2021
- Answered phone calls and welcomed visitors to office.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Maintained business records by updating customer information.
- Collected payments, issued receipts and updated accounts to reflect new balances.
Shop Manager
Sanka Electronic
Cabramatta, NSW
08.2006 - 06.2021
- Supervised daily operations by establishing procedures and monitoring team performance.
- Built and maintained sound business relationships with vendors and suppliers.
- Answered incoming questions via phone and email discussing advertised pricing and inventory.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Facilitated prompt resolution of customer problems and complaints.
Sales Associate
888 Links
Cabramatta, NSW
06.2005 - 02.2006
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
Accounting Clerk
Rio Fabrics Pty Ltd
Belmore, NSW
11.2004 - 02.2005
- Processed both outgoing and incoming payments and invoices.
- Entered invoices into account software, updated accounts and identified aging balanced ready for collections activities.
- Supported clerical and administrative needs of senior department staff.
- Kept records current and accurate with skilled reconciliations and variance resolutions.
- Reconciled company credit cards, expense accounts and other expenses and financial records.
Warehouse Manager
K R International T/as Sherman Bros Furniture
Lansvale, NSW
02.2000 - 09.2004
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
- Established and maintained good relations with customers, vendors and transport companies.
- Generated warehouse shipping documents, packing lists and invoices.
- Operated forklifts to fill or empty overhead spaces.
Telecaller
AMP Agent - Tran To Pty Ltd
Berala, NSW
04.1999 - 02.2000
- Follow-up with customers via phone or e-mail regarding service experience for customer retention reporting.
- Generated new sales opportunities through direct and telephone selling and emails.
- Generated leads with successful cold calling of [Type] prospects and skilled use of persuasive communication skills.
- Converted [Number] callers per day to scheduled appointments.
Accounting Clerk
Tax Multi Services Pty Ltd
Cabramata, NSW
12.1996 - 01.1997
- Processed both outgoing and incoming payments and invoices.
- Entered invoices into account software, updated accounts and identified aging balanced ready for collections activities.
- Kept records current and accurate with skilled reconciliations and variance resolutions.
Education
CHC431155 Certificate IV in Disability - Disability Support Worker
First Base Training
Parramatta, NSW12-2023
Bachelor of Commerce - Accounting
University of Western Sydney
Campbelltown, NSW2001
Advanced Diploma - Accounting
South Western Sydney Institute
Liverpool, NSW1997
Some College (No Degree) - Food Safety Supervisor Course
JT College
BurwoodSome College (No Degree) - Certificate of Typing
Macarthur Community College
LiverpoolSome College (No Degree) - Certificate in Matriculation
Bankstown College of TAFE
Bankstown, NSWSome College (No Degree) - Cetificate in General Education
South Western Sydney Institute
Liverpool, NSWSome College (No Degree) - English for Further Study
South Western Sydney Institute
Liverpool, NSWSkills
- Disability Services
- Daily Living Requirements
- Family Communication
- Personal Care
- Household Organization
- Client Records Management
- Relationship Building
- Team Collaboration
- Bedside Care
- Ability to Lift Clients
- Patient Care
- Meal Planning and Preparation
- Documentation and Recordkeeping
- Wound Care
- Personal Hygiene Assistance
- Problem Identification
- Household Cleaning
- Clear Communication
- Supportive Personality
- Incident Reports
- Behavior Support Plans
- Client Transportation
- Cantonese, Madarin, Teo Chew, Cambodian and English Fluency
- Creative Thinking
- Emotional Support
- Personal Care Assistance
- Flexible Schedule
- Elderly Care
Timeline
Disability Support Worker
United Link Care Services
10.2023 - Current
Disability Support Worker
Australian In Home Care Specialists
06.2023 - Current
Disability Support Worker
Apollo Care Services
05.2023 - Current
Disability Support Worker
NDIS Client -Mr. Kevin King Wai Loo
09.2022 - 04.2023
Warehouse Packer
Regal Recruitment Pty Ltd
10.2021 - 09.2022
Office Assistant
BM Sydney Building and Material Supplies
09.2021 - 10.2021
Shop Manager
Sanka Electronic
08.2006 - 06.2021
Sales Associate
888 Links
06.2005 - 02.2006
Accounting Clerk
Rio Fabrics Pty Ltd
11.2004 - 02.2005
Warehouse Manager
K R International T/as Sherman Bros Furniture
02.2000 - 09.2004
Telecaller
AMP Agent - Tran To Pty Ltd
04.1999 - 02.2000
Accounting Clerk
Tax Multi Services Pty Ltd
12.1996 - 01.1997
CHC431155 Certificate IV in Disability - Disability Support Worker
First Base Training
Bachelor of Commerce - Accounting
University of Western Sydney
Advanced Diploma - Accounting
South Western Sydney Institute
Some College (No Degree) - Food Safety Supervisor Course
JT College
Some College (No Degree) - Certificate of Typing
Macarthur Community College
Some College (No Degree) - Certificate in Matriculation
Bankstown College of TAFE
Some College (No Degree) - Cetificate in General Education
South Western Sydney Institute
Some College (No Degree) - English for Further Study
South Western Sydney Institute
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