BRTUKAN EMERSON
Gold Coast
Summary
Friendly, outgoing, and energetic hospitality professional with over nine years of experience delivering top-tier customer service and creating memorable experiences. Known for a keen attention to detail, I take pride in following policies and procedures while always striving to personalize every interaction. Whether working autonomously or as part of a team, I excel in fostering positive relationships and contributing to a collaborative atmosphere. With leadership experience, strong communication skills, and a passion for making others feel valued, I am excited to bring my skills and enthusiasm to a new industry where I can make a meaningful impact.
Overview
6
6
years of professional experience
Work History
Hospitality team member
Blackboard
11.2021 - Current
- Provided highest quality customer service standards by anticipating customer needs
- Front of House host for high volume days including public holidays, weekends, and special events e.g Fathers day & Mothers day
- Responsible for the training of new staff and ensuring they remain well skilled on correct procedures and standards of the business
- Supported team operations by keeping supplies well-stocked and stations ready for guest service
- Handled alcohol service for guests over the age of 18
Barista
Foster and Black
11.2023 - 08.2024
- Independently responsible for the opening and closing of the cafe and ensuring all procedures were adhered to for a smooth day of operations
- Responsible for the daily operations both autonomously and as part of a small team (2-4 people)
- Built strong customer relationships through friendly attentive service and personalised recommendations
- Consulted customers on coffee bean selections, providing expert advice to suit individual taste and preferences
- Maintained a clean and organised workspace, adhering to hygiene and safety standards at all times
- Processed cash and card payment's accurately and handled daily financial reconciliation
Sales Consultant
Retail Prodigy Group- Samsung
01.2021 - 01.2022
- Addressed customer needs, queries and concerns
- Maintained knowledge of current promotions, exchange guidelines payment policies and security practices
- Cultivated productive relationships with existing customers through exceptional follow-up after sales
- Contacted new and existing customers to outline benefits of products
- Continually shared current promotions with customers
- Worked efficiently to meet and exceed team targets and budgets
Hospitality team member/ barista
Crafted Coffee Co.
01.2019 - 01.2021
- Consistently earned the highest tips by displaying exceptional listening skills and attentiveness and delivering diners' unique preferences every time
- Trained and mentored new FOH staff in restaurant procedures, food safety and customer service standards
- Solely responsible for the open and closure of the cafe
- Consistently prepared and served coffee in high volumes consistently
- Ability to manage high volume customers as Front of House staff member
- Adhered to all codes of conduct and business policy and procedures
Education
Diploma - MUSIC AND MUSICAL PERFORMANCE
TAFE QUEENSLAND - COOMERA
12.2019
High School -
ROBINA STATE HIGH SCHOOL
11.2018
Skills
- Adhering to policies and procedures
- Ability to work autonomously and within a team
- Building and maintaining client relationships
- Accurate and timely problem solving
- The ability to lead a team where required
- Excellent verbal and written communication
- Able to multitask and manage competing priorities
- Friendly customer service with a focus on attention to detail
Timeline
Barista
Foster and Black
11.2023 - 08.2024
Hospitality team member
Blackboard
11.2021 - Current
Sales Consultant
Retail Prodigy Group- Samsung
01.2021 - 01.2022
Hospitality team member/ barista
Crafted Coffee Co.
01.2019 - 01.2021
High School -
ROBINA STATE HIGH SCHOOL
Diploma - MUSIC AND MUSICAL PERFORMANCE
TAFE QUEENSLAND - COOMERA
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