Summary
Overview
Work History
Skills
Additional Information
Availability:
References
Timeline
AssistantManager

Helen Le

Melbourne,VIC

Summary

Hardworking and reliable individual with a strong customer service background with experience in both leading and working collaboratively within a team. Always ready to learn and take on new roles to help team achieve company goals and further personal development.

Overview

6
6
years of professional experience

Work History

Inbound Customer Service Representative

Bega
10.2022 - Current
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Educated customers about products, online portal features and benefits to improve sales and overall customer experience.
  • Documented and detailed calls, customer information and complaints using call centre's CRM & SAP database.
  • Learned and maintained in-depth understanding of product information and business communications, providing knowledgeable responses to diverse questions.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Keying Accuracy of 99% for 4+ Months noted by management during end of month 1 on 1 sessions.

Supervisor

Big W
04.2021 - 03.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Completed store opening and closing procedures and balanced tills.
  • Helped store management meet standards of service and quality in daily operations.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.

Sales Representative

Silicon Lighting
01.2020 - 08.2020
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Contacted new and existing customers to discuss ways to meet needs through specific products and services.

Patient Service Assistant [Traineeship]

Royal Children's Hospital
04.2019 - 12.2019
  • Adhered to all resident lifting and safe lifting instructions and rules.
  • Supported office operations by expertly handling administrative needs.
  • Carried out day-day-day duties accurately, efficiently and within set time frame minimum 12 patients per morning.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; overnights, early mornings, and holiday shifts.

Customer Service Team Member

Woolworths
12.2017 - 03.2019
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Skills

  • POS Systems
  • Picking and Packing
  • Merchandising and Display
  • Basic administration and Reporting
  • Coordinating Daily Operations
  • High Level Data Entry
  • Priority Management
  • Strong level of CRM & SAP Navigation
  • High-Volume Call Centre

Additional Information

Skills:

  • Microsoft Office [Excel, Word, Outlook and PowerPoint]
  • SAP : Intermediate
  • CRM : Intermediate


Languages:

  • Fluent English
  • Intermediate Vietnamese

Availability:

Monday || 7:00AM - 9:00PM

Tuesday || 7:00AM - 9:00PM

Wednesday || 7:00AM - 9:00PM

Thursday ||  7:00AM - 9:00PM

Friday ||  7:00AM - 9:00PM

Saturday || 7:00AM - 9:00PM

Sunday 7:00AM - 9:00PM

References

 

Can be provided upon request. 


Timeline

Inbound Customer Service Representative

Bega
10.2022 - Current

Supervisor

Big W
04.2021 - 03.2023

Sales Representative

Silicon Lighting
01.2020 - 08.2020

Patient Service Assistant [Traineeship]

Royal Children's Hospital
04.2019 - 12.2019

Customer Service Team Member

Woolworths
12.2017 - 03.2019

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Helen Le