Hoang Khuong PHAM
Melbourne,VIC
Summary
I have experiences with my skilled and knowledge in order taking and greeting customers. Besides that, I am also maintain the cleanliness and tidiness throughout the job. I excel in service quality that significantly improving guest flow. Furthermore, I am also demonstrated ability to foster strong customer relationships and collaborate effectively with my colleagues, ensuring seamless service and high standards of meeting the customer's demanding. I am motivate with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable during onboard experiences to customers
Overview
2
2
years of professional experience
Work History
Restaurant Waiter
Mirror Mirror Rooftop Lounge
10.2023 - 11.2023
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
- Communicated with kitchen staff to enable accurate food preparation.
Kitchen Staff Member
PappaRich Nunawading
08.2023 - 11.2023
- Maintained clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and commitment to excellence.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Collaborated with team members to ensure seamless coordination during peak service hours.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Kitchen Staff Member
PappaRich Chadstone
03.2022 - 08.2023
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Collaborated with team members to ensure seamless coordination during peak service hours.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Education
High School Diploma -
Singapore International School (Danang)
Da Nang City, Vietnam06.2017
High School Diploma -
Highvale Secondary College
Glen Waverley, VIC11.2021
Certificate IV in Commercial Cookery (SIT40516) - Chef
William Angliss Institute of TAFE
Melbourne, VIC11.2023
Certificate III in Aviation (AVI30219) - Cabin Crew
William Angliss Institute of TAFE
Melbourne, VIC11.2024
RSA (Responsible Service of Alcohol)
William Angliss Institute of TAFE
Melbourne, VIC08.2024
Provide First Aid Course
William Angliss Institute of TAFE
Melbourne, VIC08.2024
Skills
- Order Taking
- Cleanliness
- Service Quality
- Complaint Handling
- Food and beverage knowledge
- Passenger Assistance
Languages
Vietnamese
Native or Bilingual
English
Full Professional
Timeline
Restaurant Waiter
Mirror Mirror Rooftop Lounge
10.2023 - 11.2023
Kitchen Staff Member
PappaRich Nunawading
08.2023 - 11.2023
Kitchen Staff Member
PappaRich Chadstone
03.2022 - 08.2023
High School Diploma -
Singapore International School (Danang)
High School Diploma -
Highvale Secondary College
Certificate IV in Commercial Cookery (SIT40516) - Chef
William Angliss Institute of TAFE
Certificate III in Aviation (AVI30219) - Cabin Crew
William Angliss Institute of TAFE
RSA (Responsible Service of Alcohol)
William Angliss Institute of TAFE
Provide First Aid Course
William Angliss Institute of TAFE
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