HOANG NAM PHUONG NGUYEN
Melbourne,Australia
Summary
Motivated and customer-focused professional with strong experience in retail, hospitality, and food service. Skilled in delivering excellent customer service, handling transactions with accuracy, and managing high-pressure situations with professionalism. Recognized for active listening, adaptability, and the ability to learn new skills quickly. Dedicated to fostering positive customer experiences and contributing effectively within team environments.
Overview
7
7
years of professional experience
Work History
Waitress Supervisor
I Love Dumplings
09.2022 - Current
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
Crew Member
McDonald's
09.2022 - 10.2023
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Took orders, prepared meals, and collected payments.
Sale Assistant
Private Jewelry Store
01.2019 - 01.2022
- Assisted customers with product selection and provided expert knowledge of features and benefits.
- Managed inventory levels, ensuring stock availability and accuracy for seamless operations.
- Developed effective merchandising strategies to enhance product visibility and drive sales.
- Collaborated with team members to execute promotional campaigns and events successfully.
Education
Bachelor of Aviation Management - Aviation Management And Operations
Swinburne University of Technology
Melbourne, VIC12-2025
Skills
- Active listening
- Positive attitude and willing to learn new skills
- Excellent communication skill
- Strong multitasking
- Ability to work under pressure
- Quick learner
Languages
Vietnamese
Native or Bilingual
English
Professional Working
Timeline
Waitress Supervisor
I Love Dumplings
09.2022 - Current
Crew Member
McDonald's
09.2022 - 10.2023
Sale Assistant
Private Jewelry Store
01.2019 - 01.2022
Bachelor of Aviation Management - Aviation Management And Operations
Swinburne University of Technology
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