HOANG PHUONG ANH NGUYEN
Carlton South,VIC
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support.
Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities.
Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2023
2023
years of professional experience
Work History
After-school Tutor
- Provided homework assistance using specific curriculum and materials.
- Conducted review sessions to help students prepare for tests.
- Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
Volunteer
STRIPED PROJECT
- Assisted with special events and programs.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Maintained clean, neat, and operational facilities to serve program needs.
Head of Organization
Hoa An
01.2022 - 01.2023
- Company Overview: A non-profit organization focused on the theme of ethnic cultural preservation
- Devised operation plan and timeline for posts series and events
- Managed six departments with 50 members in total
- Donated supply packages and books for families and children in Bac Giang
Media Advisor
Green Hanoi-Amsterdam
01.2022 - 01.2023
- Company Overview: A student environmental organization in Hanoi, along with 4 main social activities
- Devised media plan and idea for every post
- Managed two departments: Media and Public Relations with a total of 11 members
- Donated 9 million VND for people who are affected by climate change and disaster
Head of Media Departure
Humans of Hanoi-Amsterdam
01.2022 - 01.2023
- Company Overview: A club with the desire to preserve memorable moments of students who have studied and are studying at the school
- Devised media plan and idea for every post
- Maintained the tradition, captured moments, and built a story through pictures in Hanoi-Amsterdam
- Prepared and provided media support in events
Member of Media Departure
Striped project
01.2021 - 01.2023
- Company Overview: An environmental and community project with the aim of raising awareness about environmental protection for everyone
- In charge of media development
- Organized successfully Luom Day, Gio Phe, Striped Tour, Ngay Tinh Nguyen
Education
Hanoi-Amsterdam High School For The Gifted - Class of Geography
Hanoi-Amsterdam High School For The Gifted
01.2024
Bachelor of Arts - Media Communication
Monash University
Caulfield06-2027
Hanoi - Amsterdam Secondary school - Excellent student
Hanoi - Amsterdam Secondary school
01.2021
Skills
- Retail support
- Customer Service
- Customer Assistance
- Teamwork and Collaboration
Languages
Vietnamese
Native or Bilingual
English
Full Professional
Timeline
Head of Organization
Hoa An
01.2022 - 01.2023
Media Advisor
Green Hanoi-Amsterdam
01.2022 - 01.2023
Head of Media Departure
Humans of Hanoi-Amsterdam
01.2022 - 01.2023
Member of Media Departure
Striped project
01.2021 - 01.2023
Hanoi - Amsterdam Secondary school - Excellent student
Hanoi - Amsterdam Secondary school
After-school Tutor
Volunteer
STRIPED PROJECT
Hanoi-Amsterdam High School For The Gifted - Class of Geography
Hanoi-Amsterdam High School For The Gifted
Bachelor of Arts - Media Communication
Monash University
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