Hoang Viet Doan
Horningsea Park,New South Wales
Summary
Proactive Hospitality Worker with in-depth understanding of operational practices and logistics coordination. Proficient in day-to-day operations, catering and event preparations. Successful record of managing budgets, controlling inventory and motivating team members to boost productivity. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
4
4
years of professional experience
Work History
Administrator Assistant
Kalong Group Agency
07.2023 - Current
- Performed routine clerical tasks by scanning, filing, and copying documents.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Rstaurant Manager
Cafe De Hanoi
05.2021 - 02.2023
- Oversaw food preparation and monitored safety protocols.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Restaurant Waiter
Huong Xua Cabramatta Restaurant
03.2020 - 04.2021
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
Bachelor of Business - Accounting
Western Sydney University
Sydney, NSW11.2023
Skills
- Food safety knowledge
- Customer Service
- Teamwork and Collaboration
- Food Preparation
Timeline
Administrator Assistant
Kalong Group Agency
07.2023 - Current
Rstaurant Manager
Cafe De Hanoi
05.2021 - 02.2023
Restaurant Waiter
Huong Xua Cabramatta Restaurant
03.2020 - 04.2021
Bachelor of Business - Accounting
Western Sydney University
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