Ho Ching (Jasmine) Wong
Sydney
Summary
Developed strong interpersonal and communication skills in fast-paced, multilingual customer service environment. Demonstrated ability to navigate complex customer interactions and resolve issues effectively, fostering positive relationships. Seeking to transition into new field, bringing diverse skill set adaptable to various professional settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Wait Staff Member
Cafe De Car
06.2021 - 03.2022
- Cultivated warm relationships with regular customers.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
Wait Staff Member
Hong Kong Bing Sutt
07.2023 - 02.2025
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Education
Bachelor of Arts - Screen Production
Macquarie University
Sydney, NSW11-2026
Tohuku University Japanese Program - Japanese Language And Culture
Tohuku University
Japan, Miyagi07-2025
Skills
- Strong multitasking
- POS system operation
- Efficient organization
- Multilingual
Certification
- Responsible Service of Alcohol (RSA) License - 2023-2027
Languages
Cantonese
Native or Bilingual
English
Native or Bilingual
Mandarin
Native or Bilingual
Japanese
Professional Working
Timeline
Wait Staff Member
Hong Kong Bing Sutt
07.2023 - 02.2025
Wait Staff Member
Cafe De Car
06.2021 - 03.2022
Bachelor of Arts - Screen Production
Macquarie University
Tohuku University Japanese Program - Japanese Language And Culture
Tohuku University
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