Isabella Roberts
Beaumaris
Summary
Adept at multitasking and organization, I excelled at Flavours Patisserie Cafe by enhancing customer satisfaction and streamlining service efficiency. My expertise in POS system operation and exceptional customer service fostered a positive dining experience, contributing to the training of new staff and maintaining impeccable cleanliness standards.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Wait Staff Member
Flavours Patisserie Cafe
09.2023 - Current
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Operated espresso machines and commercial coffee brewers to create beverages.
Education
Bachelor of Arts - Psychology
University of Melbourne
Parkville, VIC01-2026
High School Diploma -
St Leonard's College
Brighton East01-2024
Skills
- Strong multitasking
- Efficient organization
- POS system operation
- Professional appearance
- Cleanliness and hygiene
- Memory retention
- Cash handling
- Exceptional customer service
- Positive and professional
- Strong work ethic
- Beverage preparation
- Multitasking and organization
Certification
Responsible Serving of Alcohol (RSA) - Best Restaurant Training
Languages
Spanish
Elementary
Interests
- Exploring various forms of art, such as watercolour painting, photography and film, and textiles, to nurture creativity and personal growth
- Enjoy participating in hiking and sailing to improve my overall physical and mental well-being
- Learning new cooking techniques and expanding my culinary skills
- Engaging in creative writing and reading
Timeline
Wait Staff Member
Flavours Patisserie Cafe
09.2023 - Current
Responsible Serving of Alcohol (RSA) - Best Restaurant Training
Bachelor of Arts - Psychology
University of Melbourne
High School Diploma -
St Leonard's College
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