Mansura Haque Chaity
North Ryde,NSW
Summary
Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.
Overview
5
5
years of professional experience
Work History
Personal Banking Consultant
HSBC Bank Australia Ltd
12.2021 - Current
- Introduce, promote, and assist customers with digital banking solutions to meet customer needs
- Contribute to fulfil customer’s needs by providing personal banking products and services with a customer centric approach
- Manage customer feedback and enquiries effectively
- Provide a seamless end to end customer experience by advising them on appropriate products and services
- Participate in ongoing training and development plans.
Sales Assistant
David Jones
11.2017 - 11.2021
- Maximise sales opportunities and achieving sales budgets consistently
- Provide Exceptional Customer Service and maintaining high levels of merchandise
- Encourage customers to be a part of the David Jones Rewards Program (email rewards and David Jones Amex)
- Pick and Pack customer orders across Fashion, Beauty and Homewares
- Managing and training Christmas casuals, visual merchandising, organising, executing massive sales, and exceeding budgets for the week in a day (Christmas Shop)
- Adherence to Workplace Safety and Health Policies.
Cashier and Bartender
Grace of India
07.2017 - 09.2017
- Handling financial transactions – cash, debit, and credit cards
- Handling orders and complaints over call, using the right initiatives to resolve them
- Preparing beverages behind the bar area, while maintaining workplace cleanliness.
Education
BBA - Bachelor of Business Administration
Macquarie University
Sydney, NSWBBA -
BRAC University
Dhaka2016
Higher School Certificate -
Mount Hermon School
Darjeeling2015
Skills
- Promoting Products
- Understanding Financial Processes
- Microsoft Office – Word, Excel & PowerPoint
- Customer Needs Assessments such as Opening Accounts and Wire Transfer/Money Transfers
- Mobile and Consumer Banking
- Organizational Management and Employee Motivation
- Customer Accounts Management
- Customer Transactions, Retention Strategies and Profitability Analysis
- Trust Funding, Currency Trading and Quality Control
- Inbound Customer Calls and Generating Referrals
- Flexible – adapt successfully to changing situations and environment
- Confident, Trustworthy and Reliable
Affiliations
Over 4 years’ experience in customer service, currently working for HSBC.
Studying a Bachelor of Business Administration at Macquarie University.
Proficient in speaking multiple languages, knowledge in Word, Excel & PowerPoint, excellent communication and writing skills.
Languages
Bengali
Native or Bilingual
Hindi
Professional Working
Nepali
Limited Working
Timeline
Personal Banking Consultant
HSBC Bank Australia Ltd
12.2021 - Current
Sales Assistant
David Jones
11.2017 - 11.2021
Cashier and Bartender
Grace of India
07.2017 - 09.2017
BBA - Bachelor of Business Administration
Macquarie University
BBA -
BRAC University
Higher School Certificate -
Mount Hermon School