Madeleine Holden

• Membership Consultant, Sales knowledge, KPI's, Social Media and Marketing.
• Maintained up-to-date knowledge of market trends and competitor offerings, ensuring club remained competitive in the industry.
• Conducted comprehensive tours of the facility to prospective members, showcasing available amenities and services.
• Overcame objections with deep knowledge of membership benefits, scripted responses and persuasive communication skills.
• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.

Internship:

• Assisted in both ticketing and membership procedures.
• Dealt with customer inquiries, complaints and created positive solutions.
• Assisted with Sharks NRL game days. This includes set-up of signage, assisting customers, ticket issues and memorabilia handouts at gates and around the stadium.
• Assisted ticketing department staff with handling of internal ticket allotments and allocations for NRL events.

Internship:

• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Assisted in ticketing and membership, using new software such as Salesforce.
• Assisted in Giants AFLW Game-Days. Set-up, helping out at all fan activation zones, assisting with tickets at entry gates and ensuring customers have a good experience.

• Planned, prepared, and served meals and snacks according to prescribed diets.
• Engaged with residents, getting to know them to ensure they are well looked after.
• Catered food to residents in a dining area setting and also room service meals.
• Worked with a variety of people, residents, nurses and other staff to ensure satisfaction.

Traineeship; Full time

• Assisted staff in overseeing and running both junior and senior school sports days.
• Phone calls, bookings and administration duties
• Computer skills, including media for the school's instagram.
• Coach for sports days - in a variety of sports.
• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Developed organisational skills through managing several tasks simultaneously with strict deadlines.