Holly Balym
Launceston,Australia
Summary
Dynamic customer service professional with experience at Coles Supermarket, excelling in cash handling and training new staff. Proven ability to enhance store operations through effective communication and teamwork. Committed to delivering exceptional service while maintaining a clean and organized environment. Ready to contribute positively to any team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Casual Deli
IGA BAXTER’S SUPERMARKET
Prospect
12.2022 - Current
- Serving Customers
- Preparing Platters & Food
- Cleaning & Ensuring Clean Environment
- Setting up for day & Packing up for Close of Day
- Currently I am employed casually in the deli.
- I usually work between 20-30 hours per week.
- Training new staff when required.
HPE Trainee
AFL Sportsready
Riverside High School, Launcston
04.2024 - 12.2024
- Class preparation and set up
- General Administrative Support
- Booking Sports Transport
- Coaching Basketball, Netball & Touch football – Year 9 Students
- Mange and maintain sports storage room
- Assisting organize Athletics Sports Day
- Issue sports uniforms and maintain register
Department – Deli
COLES SUPERMARKET
Kings Meadows
10.2021 - 12.2022
- Customer Service
- Cleaning
- Setting up for opening
- Putting out stock
- Working as part of a team
- I was employed by Coles Supermarkets from October 2021 until December 2022.
- I was employed permanent part-time, working 9 hours a week plus additional shifts.
- I usually worked between 20-25 hours.
- Hours could vary from 6am starts Saturday & Sundays.
- Most shifts I would be working with a team of 2 to 5 staff.
- Some shifts I would be responsible to lead younger staff members and train new staff, which I really enjoy.
Casual Customer Service Assistant
TREVALLYN GROCER
Trevallyn
06.2020 - 10.2021
- Greeting Customers & Processing Customer Sales
- Cash Handling/ Eftpos Sales
- Stocking Shelves, Cleaning & Tidying Shop
- Assisting Close EOD
- I was employed at the Trevallyn Grocer from June 2020 until October 2021.
- My working hours were Tuesday after school 4pm-7pm and Saturdays 10am – 2pm.
- I would also fill in on Saturday if required which has been 9am – 6pm.
- I really enjoy my position.
Education
ST PATRICK’S COLLEGE -
ST PATRICK’S COLLEGE
Prospect, Launceston01.2023
ST THOMAS MORE’S CATHOLIC -
ST THOMAS MORE’S CATHOLIC
Newstead, Launceston01.2017
Skills
- Customer Service
- Stacking Shelves
- Ordering Stock
- Cash Handling
- EOD Closing Store
- Training New Staff
- Communication Skills
Accomplishments
- State Champion Jazz Group, All Stars Cheer & Dance, 2019, Hobart, Tasmania
- Represented State, Nationals, 2019, Melbourne
- Selected in Development Squad, Basketball TAS, 2017
- Find your Spark Assignment Winner, 2019, St Patrick’s College
Hobbies and Interests
- Loves Helping People
- Part of Fundraising Team
- Loves to Travel
- Team leadership
References
- Greg Banks, Operations Manager, Tasmanian Government, 0417 545 541, Greg.Banks@silverdome.com.au
- Linda Peters, Owner Principal, Classique Dance School, 0409 188 230, Classiquedancecentre85@outlook.com
- Scott Reed, General Manager, Reed Walker Accounting, 0438 377 590, Scott.reed@reedwalker.com.au
Volunteer Experience
- Launceston Cup, 02/01/21, Customer Service
- Agfest, 04/01/21, Customer Service
Certification
Certificate I in Hospitality - SIT10216
- Work effectively with others
- Provide customer information and assistance
- Use hygienic practices for food safely
- Participate in safe work practices
Certificate III in Sport, Aquatics, and Recreation - SIS30122
- Participate in WHS hazard identification, risk assessment, and risk control processes
- Participate in workplace health and safety
- Conduct sustainable work practices in open spaces
- Facilitate groups
- Respond to interpersonal conflict
- Deliver recreation sessions
- Apply critical thinking skills in a team environment
- Provide quality service
- Respond to emergency situations
Certificate I Hair & Beauty
- Apply tanning products
- Apply hair colour products
- Design and apply make up
- Dry Hair to Shape
First Aid Certificate - St John Ambulances
- Provide First Aid
- Provide basic emergency life support
- Provide cardiopulmonary resuscitation
Responsible Service of Alcohol - SITSS00055
Provide responsible service of alcohol
Timeline
HPE Trainee
AFL Sportsready
04.2024 - 12.2024
Casual Deli
IGA BAXTER’S SUPERMARKET
12.2022 - Current
Department – Deli
COLES SUPERMARKET
10.2021 - 12.2022
Casual Customer Service Assistant
TREVALLYN GROCER
06.2020 - 10.2021
ST PATRICK’S COLLEGE -
ST PATRICK’S COLLEGE
ST THOMAS MORE’S CATHOLIC -
ST THOMAS MORE’S CATHOLIC
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