Holly Desmond
Penrith,NSW
Summary
I’m a Macquarie University student currently undertaking a Bachelor of Exercise and Sport Sciences, looking to develop skills and experience within the fitness, sporting, coaching and physiotherapy industry.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Allied Health Assistant (Physiotherapy Placement)
Physio Inq
05.2023 - 07.2023
- Working with physiotherapists and Exercise Physiologists in the planning and delivering of programs
- Learning to communicate with clients in a practical health setting
- Understanding hazard and infection control standards for healthcare settings
- Developing the skills to assist clients and facilitate movement
Allied Health Assistant (Physiotherapy Placement)
Peak Physique
02.2023 - 05.2023
- Supported physiotherapist in evaluating patients functional abilities and recommending appropriate exercises, equipment and/or modifications
Customer Service Supervisor / 2IC Manager
Coles
08.2021 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Supervision of the department under the Customer Service Manager as her 2nd-In-Charge
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and developed weekly rosters for staff.
- Engaged regular department meetings to review progress, identify challenges and provide feedback.
- Monitored business metrics to improve efficiency and performance.
Customer Service Representative
Coles
08.2017 - 08.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Barista
Hot Lips Café
01.2021 - 01.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
Bachelor of Exercise And Sport Science - Exercise And Sport
Macquarie University
Sydney, NSW11.2025
Certificate III & IV: Fitness - Sport And Exercise
Tafe NSW
St Leonards03.2024
Certificate IV - Allied Health Assistance (Physiotheraphy)
Tafe NSW
11.2023
High School Diploma -
Caroline Chisholm College
Glenmore Park, NSW11.2019
Skills
- Problem-Solving
- Eagerness to learn new tasks and perform my role well
- Time Management
- Customer Service
- Team Building and Leadership
- Delegating Work
- Employee Scheduling
- Complaint Handling
Certification
- Working Witch Children Check
- National Police Check
- First Aid Certificate
- Up-to-date vaccinations including COVID
Referee's
Kara McCarter - Customer Service Manager
Justin Bonifacio - Placement Supervisor (Physio Inq)
Timeline
Allied Health Assistant (Physiotherapy Placement)
Physio Inq
05.2023 - 07.2023
Allied Health Assistant (Physiotherapy Placement)
Peak Physique
02.2023 - 05.2023
Customer Service Supervisor / 2IC Manager
Coles
08.2021 - Current
Barista
Hot Lips Café
01.2021 - 01.2022
Customer Service Representative
Coles
08.2017 - 08.2021
Bachelor of Exercise And Sport Science - Exercise And Sport
Macquarie University
Certificate III & IV: Fitness - Sport And Exercise
Tafe NSW
Certificate IV - Allied Health Assistance (Physiotheraphy)
Tafe NSW
High School Diploma -
Caroline Chisholm College
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