Holly Jemma Thornton
Gold Coast,QLD
Summary
Compassionate and motivated nursing undergraduate with extensive customer service experience and current employment as an Assistant in Nursing (AIN) at Gold Coast University Hospital. Proven ability to build meaningful rapport with patients, families, and colleagues while working in fast-paced, high-pressure environments. Culturally aware and committed to providing safe, person-centred care. Seeking an undergraduate nursing opportunity to further develop clinical skills and contribute to a multidisciplinary healthcare team. Proven ability to assist in various medical procedures and enhance patient comfort. Demonstrated efficiency in managing patient records and collaborating with healthcare teams.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant in Nursing (AIN)
Gold Coast University Hospital
10.2024 - Current
- - Assist with patient mobility, hygiene, and feeding under RN supervision
- - Conduct patient observations and report changes
- - Support the multidisciplinary team in delivering person-centred care
- - Maintain clean, safe environments aligned with infection control practices
- - Engage with diverse patient populations in a culturally respectful manner
Customer Service Officer (CSO)
Pimpama Sports Hub
10.2022 - Current
- - Book and schedule Learn to Swim programs
- - Manage gym and pool memberships, cancellations, and suspensions
- - Handle customer inquiries in person and over the phone
- - Operate POS systems, print run sheets and supervisor rosters
3IC Sales Assistant
Hallenstein Brothers
01.2021 - 10.2022
- - Open/close store, manage day-to-day operations
- - Assist with sales, restocking, inventory, and store presentation
- - Train and support new team members
First-Year Hairdressing Apprentice
The Hair Boutique Co & Hair Heaven Emporium
01.2020 - 01.2021
- - Client greeting and care, basin services, salon preparation
- - Colour treatments, general cleaning, and support for senior stylists
Customer Service Assistant
Kmart
03.2018 - 01.2020
- - Assisted customers with purchases and returns
- - Maintained visual merchandising and store presentation
- - Trained new team members
Education
Diploma of Nursing -
TAFE
Gold Coast, QLD07-2025
Skills
- Patient-centred care
- Vital signs (observation & understanding)
- Effective communication & empathy
- Cultural safety and awareness
- Time management & adaptability
- Clinical teamwork experience
- Medication safety (AIN exposure)
- Infection prevention & hygiene
- Reliable and proactive
Certification
- Certificate II in Salon Assistant – Southport TAFE, 2020
- First Aid & CPR – Paradise First Aid Training, 2024
- NDIS Worker Orientation Certificate
- Blue Card (Working with Children)
Timeline
Assistant in Nursing (AIN)
Gold Coast University Hospital
10.2024 - Current
Customer Service Officer (CSO)
Pimpama Sports Hub
10.2022 - Current
3IC Sales Assistant
Hallenstein Brothers
01.2021 - 10.2022
First-Year Hairdressing Apprentice
The Hair Boutique Co & Hair Heaven Emporium
01.2020 - 01.2021
Customer Service Assistant
Kmart
03.2018 - 01.2020
Diploma of Nursing -
TAFE
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