Holly McDonald
Wollongong,Australia
Summary
I am a dedicated 23 year old dental assistant and receptionist with successful experience in fast-paced environments. I am also a hardworking team player with expertise in completing various tasks and offering staff support. I believe my previous work experience will ensure I am equip with the necessary skills to join your work team.
Overview
9
9
years of professional experience
Work History
Dental Receptionist & Assistant
Wollongong Dental
06.2024 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Assistant Restaurant manager
McDonald's
02.2016 - 03.2025
- Screened applications and oversaw hiring and recruiting.
- Keep neat files and communicated with team members about employee on boarding.
- Used Microsoft Word and other software tools to create documents and other communications.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained energy and enthusiasm in fast-paced environment.
- Assisted in managing the profitability of the restaurant.
- Consistently updating the budgeting tool to effectively manage our Profit and loss statement.
Education
Certificate III - Business Administration
TAFE NSW
Wollongong, NSW09.2021
High School Certificate - undefined
Figtree High School
Figtree, NSW09.2019
Skills
- Business development and planning
- Relationship building and management
- Recruiting and Hiring
- Excellent multitasking capability
- Phone and email etiquette
- Appointment scheduling
- Cash counting and Handling
- Teamwork and leadership skills
- Extensive Microsoft program Knowledge
- Completing crew schedules
Accomplishments
- Have both First Aid and Fire Training qualifications.
- Gained My certificate III in business Administration.
- Food Safety supervisor certificate
- Have participated in Programs such as The AIME program for 4 years.
- Attended several McDonalds courses at the head office including Developing the leader in me and Leading Great Restaurant.
Timeline
Dental Receptionist & Assistant
Wollongong Dental
06.2024 - Current
Assistant Restaurant manager
McDonald's
02.2016 - 03.2025
High School Certificate - undefined
Figtree High School
Certificate III - Business Administration
TAFE NSW
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