HOLLY OLDROYD
SYDNEY,NSW
Summary
Dedicated and passionate 19-year-old with extensive customer service experience, showcasing a strong commitment to providing exceptional service. Highly organized and detail-oriented, skilled in effectively managing customer inquiries and transactions. Currently studying a Bachelor's degree in Forensic Science at the University of Technology Sydney. Possessing an RSA certification, open to obtaining RCG or WWCC certifications as needed for specific roles.
Overview
7
7
years of post-secondary education
5
5
years of professional experience
Work History
CUSTOMER SERVICE SUPERVISOR
Woolworths
Woolooware, NSW
09.2025 - Current
- Supervised customer service team to ensure high-quality support and engagement.
- Resolved customer inquiries and complaints promptly and professionally.
- Trained new staff on company policies and effective service techniques.
WAITRESS
Pronto Sylvania
Sylvania
02.2025 - 07.2025
- Operated POS systems to ensure precise order processing and payment handling
- Created welcoming atmosphere, improving overall dining experience
- Delivered exceptional dining experiences while managing multiple tables and coordinating with kitchen staff for timely service
KITCHEN HAND
Pronto Sylvania
Sylvania
07.2024 - 02.2025
- Maintained high standards of cleanliness and hygiene, ensuring food safety and compliance
- Fostered teamwork in kitchen, supporting collaboration and efficient workflow
- Assisted in food preparation and ingredient organization for kitchen operations.
- Maintained cleanliness and sanitation of kitchen areas and equipment daily.
- Collaborated with chefs to ensure timely service and meal assembly.
SALES ASSOCIATE
Fone King Miranda
Miranda
05.2023 - 07.2024
- Tracked and analyzed personal KPIs during each shift
- Guided customers in selecting products tailored to their needs
- Worked with a team to maximize sales and improve customer experiences
GUEST SERVICES ASSOCIATE
Timezone Miranda
Miranda
12.2021 - 05.2023
- Hosted children's parties, engaging them in games while ensuring parental satisfaction
- Resolved guest complaints professionally, transforming issues into positive experiences
- Obtained crucial POS skills that have been used in other roles
- Demonstrated strong cleaning abilities by maintaining cleanliness in various areas - deep cleaning of machines and party areas every shift
Education
BACHELOR OF FORENSIC SCIENCE - Science
University of Technology Sydney
Sydney, NSW 02.2025 - 08.2026
HIGHER SCHOOL CERTIFICATE -
Woolooware High School
Woolooware 02.2019 - 11.2024
Skills
- Customer Engagement
- Conflict Resolution
- Staff training
- Team Collaboration
- Problem Solving
- Communication
- Attention to detail
- Time Management
- Critical analysis
Timeline
CUSTOMER SERVICE SUPERVISOR
Woolworths
09.2025 - Current
BACHELOR OF FORENSIC SCIENCE - Science
University of Technology Sydney
02.2025 - 08.2026
WAITRESS
Pronto Sylvania
02.2025 - 07.2025
KITCHEN HAND
Pronto Sylvania
07.2024 - 02.2025
SALES ASSOCIATE
Fone King Miranda
05.2023 - 07.2024
GUEST SERVICES ASSOCIATE
Timezone Miranda
12.2021 - 05.2023
HIGHER SCHOOL CERTIFICATE -
Woolooware High School
02.2019 - 11.2024