HOLLY SAMWAYS
Kedron,QLD
Summary
I am a 2nd year Fashion student, currently studying Bachelor of Fashion Design at QUT.
Last year, whilst studying for my Diploma of Fashion and Merchandising at TAFE, I designed, constructed and produced a mini collection based on a strict brief which was showcased at the Spring/Summer 2023 TAFE ICON fashion show.
Additionally, one of my original designs was displayed at the 2022 TAFE Protege fashion show.
I am looking to further develop my fashion knowledge and wide range of skills in the fashion industry.
Overview
2
2
years of professional experience
Work History
Boba Barista
Gotcha Fresh Tea
Chermside , QLD
09.2023 - Current
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained updated knowledge through continuing education and advanced training.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Operated cash register to process payments from customers.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Input orders into point of sale system and handled customer payments.
- Stocked customer service stations with paper products or beverage preparation items.
Assistant Manager
Tang Cha Westfield Garden City
Mt Gravatt, QLD
09.2022 - Current
- Customer service, opening and closing the store, helping with restock, ordering fruit, making drinks and preparing ingredients such as tea, pearls and fresh fruits, training new employees, POS operation, cashier.
- Ensured compliance with safety regulations and company policies.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Implemented new procedures or systems to improve efficiency within the organisation.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained up-to-date knowledge of company products and services.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Subway Sandwich Artist
Subway Metropol
Carindale, QLD
02.2022 - 10.2022
- Making sandwiches, customer service, POS system operation, preparing fresh ingredients for sandwiches, cashier.
- Replenished condiments and other supplies at front counter areas.
- Operated cash register to accept cash or credit card payment and issue receipt for transaction.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Sanitized food storage and preparation areas to comply with food health and safety requirements.
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Delivered superior customer service focused on quality and meeting customer needs.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Informed customers of regular deals or monthly specials to upsell orders.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
Warehouse Assistant
City Beach
Murrarie, QLD
02.2022 - 04.2022
- Handling stock, preparing garments and accessories for distribution to stores across Australia.
- Received and processed incoming orders, ensuring accuracy of information.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Packed goods for shipment, including labeling boxes and preparing shipping documents.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Collaborated with other departments to coordinate product delivery schedules.
Education
Diploma of Fashion And Merchandising - Fashion Merchandising
TAFE Mt Gravatt
06-2023
Diploma of Fashion and Technology - Fashion Design
Highbury College
United Kingdom05-2021
GCSEs - English Literature/English Language/Mathematics/French/Art/Geography/BTECH Media/Combined science/
Amery Hill School
United Kingdom02.2020
Bachelor of Fashion Design - Fashion Design
QUT Kelvin Grove
Brisbane, QLDSkills
- Skilled in customer service and working in the hospitality sector
- RSA certified
- Experienced in multiple industries
- Friendly, reliable and trustworthy
- Great communication
- Attention to detail
- Strong Work Ethic
- Food Safety Understanding
- POS Systems
- Beverage Preparation
- Opening and Closing Duties
- Cash Handling
- Solid Problem Solver
- Safe Food Handling Practices
- Exceptional Customer Service
- Positive and Professional
Availability
Can work opening, day, night and closing shifts on a mix of both weekdays and weekends.
Personal Information
Date of Birth: 06/17/2004
Timeline
Boba Barista
Gotcha Fresh Tea
09.2023 - Current
Assistant Manager
Tang Cha Westfield Garden City
09.2022 - Current
Warehouse Assistant
City Beach
02.2022 - 04.2022
Subway Sandwich Artist
Subway Metropol
02.2022 - 10.2022
Diploma of Fashion And Merchandising - Fashion Merchandising
TAFE Mt Gravatt
Diploma of Fashion and Technology - Fashion Design
Highbury College
GCSEs - English Literature/English Language/Mathematics/French/Art/Geography/BTECH Media/Combined science/
Amery Hill School
Bachelor of Fashion Design - Fashion Design
QUT Kelvin Grove
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