Ngoc Bao Doan
Melbourne,VIC
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
4
4
years of professional experience
Work History
Boba Barista
Chatime
10.2021 - Current
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Helped management keep adequate supply on hand by notifying of shortages.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Fast Food Restaurant Crew Member
Hungry Jack's
10.2021 - 05.2022
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
- Took orders, prepared meals, and collected payments.
- Gained customer trust by providing knowledgeable and accurate information in both English and Vietnamese.
Crew Kitchen Staff Member
Quatrefoils Restaurant
02.2020 - 11.2021
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Maintained composure and work quality while under stress.
Education
High School Diploma -
Catholic Regional College
Sydenham, VICAssociate Degree - Interior Design And Decoration
RMIT University
Melbourne, VIC07.2025
Skills
- Beverage Preparation
- Cash Handling
- Safe Food Handling
- Hospitality Service Expertise
- Friendly and Outgoing
- Exceptional Customer Service
- Adaptive and Creative
Timeline
Boba Barista
Chatime
10.2021 - Current
Fast Food Restaurant Crew Member
Hungry Jack's
10.2021 - 05.2022
Crew Kitchen Staff Member
Quatrefoils Restaurant
02.2020 - 11.2021
High School Diploma -
Catholic Regional College
Associate Degree - Interior Design And Decoration
RMIT University
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