Holly Schulz
Northcote ,Victoria
Summary
Registered Nurse with extensive experience at the Aged Care Quality & Safety Commission, skilled in risk assessment and detailed report writing. Proven ability to manage complex cases and mentor teams, leveraging strong communication and patient care skills to achieve optimal outcomes. Certified in Government Investigations, holding current nursing registration and trained in chemotherapy administration.
Overview
6
6
years of professional experience
Work History
Senior Code of Conduct Officer - APS6
Aged Care Quality & Safety Commission
Melbourne, Victoria
08.2024 - Current
- Reviewing, analyzing, and interrogating intelligence and information from a range of sources to identify repeat patterns or trends relating to worker conduct or provider compliance with the Code.
- Undertaking risk assessments and making recommendations to the delegate on actions required in response to the level of risk.
- Conducting further inquiries with the provider and/or worker as required.
- Assisting in the preparation of possible code matters for case coordination, panel discussion, and providing input at panel and case coordination discussions where appropriate.
- Preparing detailed reports, recommendations, and correspondence, including reminders of responsibilities or caution letters, and, where appropriate, providing code-related advice and subject matter expertise (SME), both internal and external.
- Working with Commission business units to analyze data and intelligence to identify sector trends in relation to the Code, and identify opportunities for sector education or external communications on areas of practice or issues relating to the regulation of the Code.
- Engaging with external stakeholders, including regulatory authorities (such as the NDIS Commission, AHPRA) to facilitate information sharing (including exchanging information around outcomes / enforcement action as appropriate), within the parameters of any MOUs and legislation.
Senior Complaints Officer - APS6
Aged Care Quality & Safety Commission
05.2023 - 08.2024
- Managing calls and managing difficult conversations while identifying, escalating and managing risks.
- Accurately recording information including, preparing detailed reports, correspondence and recommendations.
- Working with complainants, people receiving care and service providers to identify concerns and developing options to achieve resolution.
- Effectively managing individual caseloads while contributing to the overall objectives and outcomes of the team.
Registered Nurse
Austin Health
Olivia Newton John Cancer Centre
01.2019 - Current
- Hematology, Endocrinology & Rheumatology trained.
- Counseled patients and caregivers, providing emotional, psychological, and spiritual support.
- Trained and mentored new staff on best practices, hospital policies, and standards of care.
- Managing complex patients pre- and post-bone marrow transplant.
- Work efficiently within a multidisciplinary team.
- Administering chemotherapy and providing chemotherapy education.
A/g Assistant Director Code of Conduct
Aged Care Quality & Safety Commission
Melbourne, Victoria
04.2025 - 05.2025
- Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
- Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.
- Monitored staff performance, provided feedback for a team of five.
- Coordinated daily operations and managed workflow to enhance productivity.
- Provided support in the recruitment and training of new staff members.
Education
Bachelor of Nursing -
Royal Melbourne Institute of Technology
Melbourne, VIC11.2018
Mary Mackillop Catholic College
Canberra, ACT12.2013
Skills
- Cert IV in Government Investigations
- Detailed report writing
- Assisted on recruitment panels
- ADAC (Chemotherapy) trained
- CVAD management and removal
- BloodSafe - Clinical transfusion practice
- Patient education and counseling
- Experience in communicating critical and sensitive information
- Patient care assessments
- Clinical documentation
- Medication and IV administration
- IVC and venipuncture certified
Referees
Upon request.
Timeline
A/g Assistant Director Code of Conduct
Aged Care Quality & Safety Commission
04.2025 - 05.2025
Senior Code of Conduct Officer - APS6
Aged Care Quality & Safety Commission
08.2024 - Current
Senior Complaints Officer - APS6
Aged Care Quality & Safety Commission
05.2023 - 08.2024
Registered Nurse
Austin Health
01.2019 - Current
Bachelor of Nursing -
Royal Melbourne Institute of Technology
Mary Mackillop Catholic College
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