Summary
Overview
Work History
Education
Skills
Availability
Timeline
Generic

Holly Gulliford

Melbourne,VIC

Summary

Dynamic FOH worker with extensive cocktail and wine knowledge, committed to delivering exceptional customer experiences. Demonstrated expertise in food safety, inventory management, and creating engaging menus. Being new to Melbourne, I am seeking a role that will allow me to demonstrate my previous skills while giving me the opportunity to learn more.

Overview

8
8
years of professional experience

Work History

Bartender / FOH Staff

KHOU Wine Bar / Cellar Door
Kent Town, South Aus
06.2024 - 06.2025
  • Extensive experience in cocktail making.
  • Made and served entrees, operated kitchen and bar safely and maintained a clean environment in the process.
  • Supervisor role, in control of the floor (customer facing) and opening/closing operations.
  • Assisted in inventory management by tracking stock levels of bar and kitchen items.
  • Collaborated in creating new food and drink menus.
  • Provided excellent and attentive service to customers.

Social Media Manager / Retail Assistant

Kidzone
Malvern, South Aus
05.2017 - 12.2024
  • Consistent worker through busy Christmas season.
  • Operated POS systems and EOD operations.
  • Handled store newsletter and social media presence.
  • Monitored online conversations to maintain a positive brand image for Kidzone.
  • Inventory management.
  • Store merchandising - appealing to both parents and children.

3ic / Retail Assistant

Dr Martens
Rundle Mall, South Aus
09.2019 - 02.2024
  • Learnt the importance of brand knowledge and representation - upheld brand ethos and reputation.
  • Experiences with KPIs.
  • Store supervisor - operated opening/closing multiple times a week.
  • Cash handling and EOD operations.
  • Leadership role in a large team, maintained friendly and professional work relationships with an emphasis on supporting staff.
  • Charismatic customer service experience.

Receptionist / Admin Assistant

Flinders Private Hospital
Flinders, South Aus
08.2020 - 01.2021
  • Greeted and assisted patients with professionalism and courtesy - engaged with patients in a sensitive manner.
  • Handled sensitive documents with emphasis on privacy/confidentiality.
  • Managed multi-line phone system, directing calls efficiently.
  • Scheduled appointments and maintained calendar for staff members.
  • Performed clerical tasks including filing, data entry, and document preparation.

Education

Advanced Diploma - Fashion Design And Merchandising

TAFE
Adelaide, SA
01-2023

Responsible Service of Alcohol -

Express Online Training
Australia
01-2019

High School Diploma -

Immanuel College
Adelaide, SA
01-2018

Certificate III - Fitness

Australian Institute of Personal Trainers
Adelaide, SA
01-2017

Certificate II - Retail Makeup And Skin Care

Colour Cosmetica
Adelaide, SA
01-2016

Bachelor of Arts - Film And Television

University of South Australia
Adelaide, SA

Skills

  • Cocktail and Wine knowledge
  • Food safety and handling
  • Strong written and verbal skills
  • extensive experience in Microsoft office systems
  • Formal training in Adobe Creative suite
  • Social media management
  • 10 years in customer service
  • POS experience

Availability

  • Full weekly availability
  • No notice period, available now

Timeline

Bartender / FOH Staff

KHOU Wine Bar / Cellar Door
06.2024 - 06.2025

Receptionist / Admin Assistant

Flinders Private Hospital
08.2020 - 01.2021

3ic / Retail Assistant

Dr Martens
09.2019 - 02.2024

Social Media Manager / Retail Assistant

Kidzone
05.2017 - 12.2024

Advanced Diploma - Fashion Design And Merchandising

TAFE

Responsible Service of Alcohol -

Express Online Training

High School Diploma -

Immanuel College

Certificate III - Fitness

Australian Institute of Personal Trainers

Certificate II - Retail Makeup And Skin Care

Colour Cosmetica

Bachelor of Arts - Film And Television

University of South Australia

Similar Profiles

CREATE PROFILE
Holly Gulliford