Hong Pham
Oxley,Australia
Summary
Experienced Vietnamese Interpreter skilled in oral interpretation, medical terminology, and cultural awareness. Proven ability to facilitate communication and maintain confidentiality in high-pressure environments.
Dynamic professional with a background in dispatch management and interpretation. Known for effective communication skills and quick problem-solving abilities, ensuring seamless interactions between clients and healthcare providers. Dedicated interpreter with expertise in maintaining confidentiality and ethical standards. Strong oral interpretation skills paired with cultural awareness enhance communication effectiveness in diverse environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Vietnamese Interpreter -
Translationz
Spring Hill, QLD
04.2024 - Current
- Facilitated communication between Vietnamese-speaking clients and English-speaking staff through interpretation services.
- Delivered real-time, accurate oral translations and interpretations for clients.
- Assisted in the interpretation of medical documents, including patient records and discharge summaries.
- Interpreted verbal conversations between individuals with limited English proficiency.
- Maintained confidentiality regarding all interpreted information while adhering to professional standards of ethics.
- Adhered to ethical codes protecting information confidentiality.
- Facilitated communication between non-English speaking patients and healthcare providers.
Dispatch Manager -
Bike Scooter City
Sumner, QLD
01.2021 - 02.2024
- Adapted quickly to changing conditions while remaining focused on meeting deadlines.
- Utilized problem-solving skills to quickly resolve issues in the dispatch system.
- Communicated effectively with team members throughout the dispatch process, ensuring accuracy at every stage.
- Created daily reports detailing any delays or discrepancies in service delivery.
- Demonstrated ability to manage daily schedules with drivers and other department personnel.
- Booking courier company pick-ups from the warehouse facility.
- Online order fulfillment (via Shopify).
- Organizing, recording, and filing paperwork.
- Housekeeping duties.
- Greet new and regular customers.
- Frequently communicate with other departments to investigate complex inquiries.
- Use of Microsoft Office (Excel, Word, Outlook)
Small Business Owner -
Kontiki Takeaway and Convenience Store
Brisbane, QLD
01.2006 - 08.2016
- Managed all aspects of business ownership and operational management, keeping the business running smoothly.
- Developed and maintained relationships with clients and business partners.
- Maintained up-to-date records of all transactions related to the business's finances.
- Managed day-to-day operations of the business, including accounting, payroll, customer service, product development, and staff management.
- Serving customers and taking orders, including phone orders.
- Exhibited knowledge of proper food handling techniques to prevent cross-contamination.
- Possessed an understanding of health codes while maintaining high levels of cleanliness throughout the kitchen.
Medical Receptionist -
Doctor Tran Surgery
Inala, QLD
01.2004 - 01.2006
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly.
- Answered phones promptly, and directed calls appropriately.
- Screened incoming phone calls, taking messages, or forwarding them to the appropriate staff.
- Updated patient records, medical histories, and contact information for traceability.
- Greeted patients immediately upon arrival, providing excellent customer service.
- Greeted patients and visitors in a friendly manner to ensure a positive experience.
- Scheduled appointments, managed calendars, and coordinated meetings efficiently.
- Organized and filed patient medical records.
Education
High School Diploma -
Oxley Secondary College
Brisbane, QLD12-1996
Skills
- Oral interpretation
- Medical terminology
- Cultural awareness
- Memory retention
- Real-time translation
- Ethical compliance
- Patient management
Affiliations
I wear a few different hats - I'm a cantor, I sing in a choir, and I MC for weddings, funerals, and everything in between. I love being part of life's most meaningful moments. When I'm not behind the mic, You will probably find me in the kitchen cooking for my family or exploring new places through travel. I try to keep life heartfelt, balanced, and full of meaning - both on and off the stage.
Languages
Vietnamese
Professional
English
Professional
Certification
- Prerequisite skills for the NAATI interpreting exam skill set (TAFE Queensland)
- Certificate III in Supply Chain Operations
- Certificate III in Beauty Services
References
References available upon request.
Timeline
Vietnamese Interpreter -
Translationz
04.2024 - Current
Dispatch Manager -
Bike Scooter City
01.2021 - 02.2024
Small Business Owner -
Kontiki Takeaway and Convenience Store
01.2006 - 08.2016
Medical Receptionist -
Doctor Tran Surgery
01.2004 - 01.2006
High School Diploma -
Oxley Secondary College