Hope Gould
Gold Coast,QLD
Overview
9
9
years of professional experience
Work History
Administrative Receptionist
Naked Accounting
Gold Coast, QLD
05.2025 - Current
- Collaborated with multiple online platforms.
- Managed phone call inquiries promptly.
- Integrated ATOmate, Xero, and Ignition into daily operations.
- Performed accounting duties efficiently.
Nanny
Thecarecollective
Gold Coast
11.2024 - Current
- Ensures a healthy and safe environment for children when parents are away
- Maintains daily feeding and care routines.
Admin / Warehouse Pick Packer
eNurse
Brisbane
07.2024 - 12.2024
- Pick packing in warehouse
- Organizing Embroidery
- Answering phone calls
- POS system
- Handling returns and exchanges
Sales Recruitment
Verify
Sunshine Coast
01.2024 - 07.2024
- Interviewing
- KPI’s
- Ad Placement
- Recruitment Forecasting
- Brand Collateral
- Events Management
- Social Media Management
- Onboarding
Customer Service - Christmas Casual
Dissh
Sunshine Coast
11.2023 - 02.2024
- Stock/Refill
- Fitting rooms
- Greeting customers
- Upselling the product
Flight Attendant
Qantas
Brisbane
05.2022 - 11.2023
- Conducting safety checks / demonstrations of safety equipment and procedures.
- As being FA1 for each shift I demonstrate positive leadership by taking initiative in the head count procedure, PA’s, communication between FA and pilot.
- Dealing with emergency procedures in a fast and sufficient order.
Support Worker
NDIS
Brisbane
01.2021 - 05.2022
- Contributed to clients' mental health with compassionate care for emotional needs.
- Onboarded and trained new team members in benchmark performance.
- Removed safety hazards and maintained client-friendly home environments with regular upkeep.
Retail Assistant
Glassons
Brisbane
09.2019 - 09.2021
- Supported retail operations by helping store manager with administrative tasks.
- Maintained customer satisfaction, quickly resolving issue, and offering expert assistance.
Customer service
Kmart
Brisbane
01.2017 - 01.2020
- Captured consistent customer sales with friendly, knowledgeable support.
- Minimized store thefts through effective monitoring strategies and close customer observation.
- My knowledge in customer service is effective, making sure the customer's needs are prioritized first and that they leave with a positive experience. I am a reliable candidate ready to take on the challenges in this position using problem-solving and task prioritization skills to help the team succeed.
Skills
- Telephone skills
- Customer/Client relations
- Customer and client relations
- File organization
- Scheduling appointments
- Calendar management
- Mail distribution
Timeline
Administrative Receptionist
Naked Accounting
05.2025 - Current
Nanny
Thecarecollective
11.2024 - Current
Admin / Warehouse Pick Packer
eNurse
07.2024 - 12.2024
Sales Recruitment
Verify
01.2024 - 07.2024
Customer Service - Christmas Casual
Dissh
11.2023 - 02.2024
Flight Attendant
Qantas
05.2022 - 11.2023
Support Worker
NDIS
01.2021 - 05.2022
Retail Assistant
Glassons
09.2019 - 09.2021
Customer service
Kmart
01.2017 - 01.2020