Hope Densley
Nangiloc Vic
Summary
Dynamic customer service professional with proven expertise at KFC, excelling in complaint resolution and cash management. Recognized for enhancing customer satisfaction through active listening and empathy, consistently exceeding service goals. Reliable and composed under pressure, fostering a welcoming environment that promotes loyalty and repeat business.
Personable and reliable with strong commitment to providing excellent customer service and maintaining positive shopping experience. Knowledgeable in handling transactions and managing customer inquiries efficiently. Delivers welcoming environment aimed at enhancing customer satisfaction and loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Kfc
11.2021 - 06.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Education
No Degree - Retail And Mangment
Kfc
Mildura, VIC05-2023
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash register operation
- Cash handling
- Cash management
- Guest services
- Customer complaint resolution
- Product knowledge
- Merchandise restocking
- Refund handling
- Customer inquiries
Certification
cert 3 in retail
currently studying cert 3 in vet assistant
Timeline
Customer Service Cashier
Kfc
11.2021 - 06.2024
No Degree - Retail And Mangment
Kfc
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