Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hopkin(Peng) HE

Beaconsfield,VIC

Summary

With over 7 years of professional customer service experience, I have gained a deep understanding of client needs. I am an Australian citizen with a Chinese background. I can speak English and Mandarin. Transitioning from being a commercial cleaning franchise owner to a conveyancing assistant, I am passionate about learning new things in the legal field. I derive immense joy from assisting people and providing them with the help they require. Currently, I am studying (Advanced Diploma of Conveyancing) at The National Business Institute of Australia (NBIA) from Nov 2024 to Nov 2025.

I'm a passionate soccer fan and have supported Arsenal for over 20 years. I also play soccer every week.

I also like running in my leisure time; I am trying to challenge myself to do a marathon.

Overview

7
7
years of professional experience

Work History

Conveyancing Assistant

Eastern Property Conveyancing
Doncaster East, VIC
01.2025 - Current
  • Coordinated daily conveyancing files from inception to completion.
  • Facilitated communication among clients, banks, real estate agents, and legal representatives to ensure smooth transactions.
  • Perform property and title searches utilizing online platforms
  • Compute settlement figures and facilitate booking with all stakeholders involved.
  • Handle electronic settlements through PEXA
  • Perform conveyancing-related administrative tasks as required

Manager

HY BEN PTY LTD
BEACONSFIELD, VIC
07.2018 - 12.2024
  • Completed day-to-day duties accurately and efficiently.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Advanced Diploma of Conveyancing

The National Business Institute of Australia
Melbourne, VIC
11-2025

Master of Finance

Massey University
Auckland,New Zealand
06-2011

Skills

  • Time management
  • Problem-solving and can-do attitude
  • Excellent communication skills
  • Document organization
  • Teamwork player
  • Understand client need
  • Cross-check what the client told
  • File notes skills

Timeline

Conveyancing Assistant

Eastern Property Conveyancing
01.2025 - Current

Manager

HY BEN PTY LTD
07.2018 - 12.2024

Advanced Diploma of Conveyancing

The National Business Institute of Australia

Master of Finance

Massey University

Similar Profiles

CREATE PROFILE
Hopkin(Peng) HE