Mia Smith
Yaroomba,QLD
Overview
9
9
years of professional experience
Work History
Funeral Directors Assistant, Shared Services Assistant
Invocare, Drysdale Funerals
06.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Oversaw appointment scheduling and itinerary coordination for Shared Services
- Completed death certificates, burial permits and other legal documents for families.
- Supervised staff and delegated tasks to maintain positive, productive operations.
- Organised and updated databases, records and other information resources.
- Trained and supervised employees on office policies and procedures.
- Working collaboratively to bring deceased into to care with dignity and respect.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Arranged clergy, music and other service details for clients.
Trade Assistant/Set Painter
All Creative - Film set Specialists
04.2022 - 08.2022
- Safely operated industrial power tools, jointers, table saws, routers and pneumatic equipment
- Working with wide ranges of materials such as metals, timber, hardwoods and textiles
- Completing tasks with-in specified time frames to high levels
- Consistently constructed square and level carpentry projects to be used in film sets
- Maintained clean and organised work spaces to optimise performance, efficiency and safety
Receptionist
Downtown Yoga & Pilates
03.2016 - 01.2021
- Warmly greeting large volumes of clients
- Handling high volume of incoming and outgoing calls with excellent phone manner
- Scheduling client appointments and managing other scheduling duties
- Proficiently completed data entry and other administrative tasks
- Managing a high volume of customer correspondence via email
- Developed administrative processes for the office to achieve efficiency
- Handling sensitive and confidential client information with professionalism
- Developed high rapport with clients ensuring their repeat business at the studio
- Maintaining the appearance and cleanliness of a multilevel studio
- Updated and recorded client information to maintain accurate client accounts
- Handled customer payment processes and business invoicing.
Education
BA Psychology -
Swinburne Online, Melbourne
12.2026
Graphic design -
RMIT Brunswick Campus, Melbourne
01.2018
High School Diploma -
Melbourne Rudolf Steiner School
12.2013
Skills
- Task Prioritisation
- Organisational Skills
- Self Sufficient
- Adaptable
- Genuine Customer care
- Empathetic Natured
- Critical Thinker
- Creative Solutions
- Emotional Intelligence
- Schedule Coordination
- Verbal and written communication
- Administrative tasks
References
- Zibby Aitken-Valtenburgs, Downtown Yoga&Pilates, 0432 662 112
- Thomas Hammer, All Creative, Colleague, 0478 966 720
- Robert Rich, Unite Wealth, Previous Employer, 0411 023 954
Timeline
Funeral Directors Assistant, Shared Services Assistant
Invocare, Drysdale Funerals
06.2023 - Current
Trade Assistant/Set Painter
All Creative - Film set Specialists
04.2022 - 08.2022
Receptionist
Downtown Yoga & Pilates
03.2016 - 01.2021
BA Psychology -
Swinburne Online, Melbourne
Graphic design -
RMIT Brunswick Campus, Melbourne
High School Diploma -
Melbourne Rudolf Steiner School