Overview
Work History
Education
Skills
References
Timeline
Generic

Mia Smith

Yaroomba,QLD

Overview

9
9
years of professional experience

Work History

Funeral Directors Assistant, Shared Services Assistant

Invocare, Drysdale Funerals
06.2023 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Oversaw appointment scheduling and itinerary coordination for Shared Services
  • Completed death certificates, burial permits and other legal documents for families.
  • Supervised staff and delegated tasks to maintain positive, productive operations.
  • Organised and updated databases, records and other information resources.
  • Trained and supervised employees on office policies and procedures.
  • Working collaboratively to bring deceased into to care with dignity and respect.
  • Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
  • Arranged clergy, music and other service details for clients.

Trade Assistant/Set Painter

All Creative - Film set Specialists
04.2022 - 08.2022
  • Safely operated industrial power tools, jointers, table saws, routers and pneumatic equipment
  • Working with wide ranges of materials such as metals, timber, hardwoods and textiles
  • Completing tasks with-in specified time frames to high levels
  • Consistently constructed square and level carpentry projects to be used in film sets
  • Maintained clean and organised work spaces to optimise performance, efficiency and safety

Receptionist

Downtown Yoga & Pilates
03.2016 - 01.2021
  • Warmly greeting large volumes of clients
  • Handling high volume of incoming and outgoing calls with excellent phone manner
  • Scheduling client appointments and managing other scheduling duties
  • Proficiently completed data entry and other administrative tasks
  • Managing a high volume of customer correspondence via email
  • Developed administrative processes for the office to achieve efficiency
  • Handling sensitive and confidential client information with professionalism
  • Developed high rapport with clients ensuring their repeat business at the studio
  • Maintaining the appearance and cleanliness of a multilevel studio
  • Updated and recorded client information to maintain accurate client accounts
  • Handled customer payment processes and business invoicing.

Education

BA Psychology -

Swinburne Online, Melbourne
12.2026

Graphic design -

RMIT Brunswick Campus, Melbourne
01.2018

High School Diploma -

Melbourne Rudolf Steiner School
12.2013

Skills

  • Task Prioritisation
  • Organisational Skills
  • Self Sufficient
  • Adaptable
  • Genuine Customer care
  • Empathetic Natured
  • Critical Thinker
  • Creative Solutions
  • Emotional Intelligence
  • Schedule Coordination
  • Verbal and written communication
  • Administrative tasks

References

  • Zibby Aitken-Valtenburgs, Downtown Yoga&Pilates, 0432 662 112
  • Thomas Hammer, All Creative, Colleague, 0478 966 720
  • Robert Rich, Unite Wealth, Previous Employer, 0411 023 954


Timeline

Funeral Directors Assistant, Shared Services Assistant

Invocare, Drysdale Funerals
06.2023 - Current

Trade Assistant/Set Painter

All Creative - Film set Specialists
04.2022 - 08.2022

Receptionist

Downtown Yoga & Pilates
03.2016 - 01.2021

BA Psychology -

Swinburne Online, Melbourne

Graphic design -

RMIT Brunswick Campus, Melbourne

High School Diploma -

Melbourne Rudolf Steiner School

Similar Profiles

CREATE PROFILE
Mia Smith