Hritwik Munankarmi
Sydney,NSW
Summary
Experienced business operator with a strong background in business management and customer service in the jewellery industry . Successfully completed university studies while concurrently managing business operations, demonstrating strong time management and dedication to personal advancement. Transitioning into the IT industry, eager to apply transferable skills in strategic planning, problem-solving, and customer relations to drive business growth. I am excited to leverage my diverse experience and academic achievements to contribute to the success of IT initiatives while expanding my technical expertise.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
Munankarmi Gems And Jewellery
Pako, New Road, Kathmandu, Nepal
05.2020 - Current
- Inventory Management: Manage jewelry inventory procurement, storage, and tracking, ensuring optimal stock levels and negotiating with suppliers.
- Quality Control: Enforce high-quality standards, conduct inspections, and collaborate with craftsmen to ensure superior craftsmanship.
- Sales and Customer Service Support: Provide sales team with product knowledge, address customer inquiries, and resolve complaints effectively.
- Operational Efficiency: Improve processes, develop standardized procedures, and monitor key performance metrics for enhanced efficiency.
- Logistics and Supply Chain Management: Coordinate logistics, optimize supply chain operations, and ensure timely delivery of merchandise.
- Compliance and Risk Management: Ensure regulatory compliance, implement risk mitigation measures, and maintain accurate operational records.
- Team Leadership and Development: Provide leadership to operations staff, foster a positive work environment, and support team members' professional growth.
- Strategy management: Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Restaurant Owner/Entrepreneur
Saranghaeyo Restaurant
Naxal, Kathmandu Nepal
07.2022 - 08.2023
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Determined business plan, mission statement, and vision.
- Evaluation of supply chain to minimise the cost of production
- Maximized staff productivity through effective delegation of task and performing evaluation of their duties.
- Negotiated supplier contracts to secure competitive pricing for materials and services.
- Increased business revenue by implementing innovative marketing strategies and expanding product offerings.
Operations Support Manager
Munankarmi Gems And Jewellers
Pako, New Road, Kathmandu, Nepal
05.2015 - Current
- Inventory Management Assistance: Helped organize and track jewelry inventory efficiently for easy retrieval.
- Customer Service Support: Provided friendly assistance to customers and managed feedback for a positive shopping experience.
- Administrative Support: Assisted with paperwork and maintained organized records for smooth operations.
- Visual Merchandising Assistance: Supported in creating appealing displays to attract local customers.
- Logistics Support: Assisted in packaging and coordinating local deliveries for timely order fulfillment.
- Technical Support: Provided basic technical assistance and troubleshooted minor issues as needed.
- General Assistance and Task Management: Supported various tasks to maintain smooth operation and efficiency in the local business.
Education
Master of Science - International Business Management
University of West of England
The British College, Nepal04.2023
Bachelor of Arts - Business Administration
London Metropolitan University
The Islington College, Nepal10.2019
High School Diploma -
Modern Indian School
Kathmandu05.2015
Skills
- Strategic Planning
- People Management
- Team Management
- Creativity and Innovation
- Staff Management
- Business Planning
- Issues Resolution
- Business Administration
Certification
- Youth Member - Nepal Gold and Silver Association (March 2019 - Current)
- Jewellery Design and Engineering Course - Nepal Gold and Silver Association (March 2019 - September - 2019)
Timeline
Restaurant Owner/Entrepreneur
Saranghaeyo Restaurant
07.2022 - 08.2023
General Manager
Munankarmi Gems And Jewellery
05.2020 - Current
Operations Support Manager
Munankarmi Gems And Jewellers
05.2015 - Current
Master of Science - International Business Management
University of West of England
Bachelor of Arts - Business Administration
London Metropolitan University
High School Diploma -
Modern Indian School