HUGH LA
Liverpool,New South Wales
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Tax and Superannuation. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Client Engagement Consultant
Australian Tax Office
01.2010 - Current
- Enhanced client satisfaction by delivering personalized, attentive service and addressing concerns promptly.
- Developed strong relationships with clients through proactive communication and followup.
- Streamlined internal processes, resulting in improved efficiency within the team.
- Managed multiple projects simultaneously, ensuring timely completion and meeting client expectations.
- Implemented data-driven decision-making to optimize client engagement strategies.
Education
High School Diploma -
St John Park High School
St John Park01.2000
Skills
- Team collaboration
- Emotional intelligence
- Networking abilities
- Active listening
- Strong communication
- Conflict resolution
- Customer service
- Problem solving
- Decision making
- Time management
Languages
Vietnamese
Native or Bilingual
Software
Xcel, microsoft words, Team, zoom
References
References available upon request.
Timeline
Client Engagement Consultant
Australian Tax Office
01.2010 - Current
High School Diploma -
St John Park High School
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