Hugh Melville
Byron Bay,NSW
Summary
A goal-driven third-year university student with a strong desire for professional growth in a dynamic work environment. Committed to expanding skills and knowledge, passionate about development. Possessing experience in managerial roles, proficient in task delegation and workflow coordination. With a solid foundation in customer service, excels in providing exceptional support, and eager to contribute abilities to the success of an organisation.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Duty Manager
Dan Murphy's Coogee
10.2021 - Current
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Conducted routine inspections to check quality and compliance with established specifications.
- Processed sales transactions using POS system.
- Answered questions and assisted customers with item selection and location.
Furniture Mover
The Removal Brothers
05.2021 - 11.2021
- Loaded and unloaded trucks with customer possessions or merchandise.
- Followed verbal and written instructions to properly move and ship products.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Communicated with customers courteously and professionally to drive satisfaction.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers and reassembling tables.
Data Entry Clerk
Fleming
12.2020 - 07.2021
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Communicated with suppliers to update pricing lists and integrating them into Microsoft Excel.
- Involved in the live roll out of Microsoft Dynamics 365 project with KPMG.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Education
Bachelor of Commerce -
Macquarie University
Sydney, NSW2025
High School Diploma -
St Mary's Cathedral College
Sydney 2020
Skills
- Sales and Upselling
- Engaging with Diverse Customers
- Facility Maintenance
- Assessing Customer Needs
- Leadership
- Scheduling and Coordinating
- Goal-Driven
- Merchandising and Display
- Stocking and Replenishing
Certification
- Responsible Service of Alcohol (RSA)
- Bronze Medallion (Certificate II in Public Safety - Aquatic Rescue)
Accomplishments
- Duke of Edinburgh Gold Award
- Olympic Change Maker Award
- Surf Lifesaver Coogee SLSC 2017 - 2021
Timeline
Duty Manager
Dan Murphy's Coogee
10.2021 - Current
Furniture Mover
The Removal Brothers
05.2021 - 11.2021
Data Entry Clerk
Fleming
12.2020 - 07.2021
Bachelor of Commerce -
Macquarie University
High School Diploma -
St Mary's Cathedral College
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