Hui Teng (Jennifer) Chan
Redcliffe
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Experience delivering customer service and administrative excellence, including clerical support and public interaction.
Overview
15
15
years of professional experience
Work History
Administration Assistant & Account Payable
Christmas Island National Park
03.2023 - 05.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Data entry and processing of suppliers invoices.
- Liaising with suppliers and purchasing .
- Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
- Executed record filing system to improve document organization and management.
- Offered technical support and troubleshot issues to enhance office productivity.
Postal Services Officer
Christmas Island Post Office
03.2015 - 05.2024
- Performed sales transactions through Australia post Post+ and EPOS system.
- Assisted customers with appropriate shipping methods, leading to increased revenue from postage sales.
- Provided assistance with a number of identity services transactions including passport applications, working with children, police checks.
- Make sure customers complete forms correctly and verifying required documentation.
- Handled high volumes of mail during peak seasons with diligence, maintaining quality standards in sorting and distribution processes.
- Enhanced mail delivery efficiency by accurately sorting and distributing incoming correspondence.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Admin & Assets Support Officer
Christmas Island Maintenance Services
10.2019 - 01.2020
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices, ensuring top-quality service delivery at all times.
- Created, prepared, and delivered reports to various departments.
- Provided remote assistance to customers using screen sharing tools, ensuring efficient issue resolution.
- Contributed ideas for improving the support process during team meetings, resulting in significant workflow enhancements.
- Improved customer satisfaction by addressing and resolving support issues promptly and professionally.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Made decisions affecting daily operations such as overseeing purchasing and inventory management.
Postal services officer
Christmas Island Post Office
05.2013 - 02.2014
- Performed sales transactions through EPOS system.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues related to postal services.
- Delivered exceptional customer service while managing long queues during busy times, effectively minimizing wait times.
- Enhanced mail delivery efficiency by accurately sorting and distributing incoming correspondence.
Shell Global Service Delivery Analyst
Hewlett Packard Enterprise
08.2009 - 02.2011
- Conducted root-cause analysis on recurring issues, developing targeted action plans to prevent future occurrences effectively.
- Complied with service level agreements among core IT partners.
- Evaluated existing workflows and recommended process improvements, reducing response time for client inquiries significantly.
- Enhanced service delivery efficiency by streamlining processes and implementing best practices in the team.
- Increased customer satisfaction with timely and accurate reporting on service performance metrics.
- Managed help desk, assisting customers with ranging service concerns.
- Coordinated resources effectively during high-demand periods, maintaining timely completion of tasks without compromising quality standards.
- Assisted and trained new service delivery analyst team in Manila, Philippines
Education
Bachelor Degree of Information Technology - Information Technology Project Management
Multimedia University
Melaka, Malaysia2009
Skills
- Office Administration
- Data Entry
- Word Processing
- Documentation and Recordkeeping
- Customer and client relations
- Mail distribution
- Dedicated Team Player
- Ability to work independently
- Proficiency in multilingual
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Malay
Native or Bilingual
Additional Information
Referees
Tricia Ho
Business Manager
Christmas Island National Park
0488717223
Michelle Griggs
Owner / Postal Manager
Christmas Island Post Office
0891648495
Timeline
Administration Assistant & Account Payable
Christmas Island National Park
03.2023 - 05.2024
Admin & Assets Support Officer
Christmas Island Maintenance Services
10.2019 - 01.2020
Postal Services Officer
Christmas Island Post Office
03.2015 - 05.2024
Postal services officer
Christmas Island Post Office
05.2013 - 02.2014
Shell Global Service Delivery Analyst
Hewlett Packard Enterprise
08.2009 - 02.2011
Bachelor Degree of Information Technology - Information Technology Project Management
Multimedia University
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