HUITZU CHANG
Homebush
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
1
1
year of professional experience
Work History
All Rounder
Sip Hour Coffee
05.2023 - Current
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Used POS system to accurately enter orders and process payments.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Followed exact recipes for mixing and preparing beverage and food items.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Promoted additional items with beverages, increasing store sales.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Packaged bagels, muffins and other food items for customer purchase.
Duty Manager
CoCo Fresh Tea & Juice
Sydney , NSW
12.2022 - 06.2023
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Conducted routine inspections to check quality and compliance with established specifications.
Education
Bachelor - Early Childhood Education
Tainan University of Technology
Tainan,Taiwan07.2015
Skills
- Sandwich Preparation
- Adaptable and Flexible
- Team Leadership
- New Hire Training
- Billing and Payment Processing
- POS System Operations
- Daily Cash Management
- Food Preparation and Safety
- Drink Consistency
- Hospitality and Professionalism
- Counter Cleaning and Sanitation
- Guest Satisfaction
- Performance Improvement
- Prepare Products
- Beverage Preparation
- Inventory Management
- Front Counter Maintenance
- Cash Register Operation
- Counter Restocking
- Coffee and Tea Expertise
- Excellent Memory
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Man suffers because his craving to possess and keep forever things which are impermanent.
Alan Watts
Timeline
All Rounder
Sip Hour Coffee
05.2023 - Current
Duty Manager
CoCo Fresh Tea & Juice
12.2022 - 06.2023
Bachelor - Early Childhood Education
Tainan University of Technology
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