Huiwen Shi
Ormond,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and energetic Customer Service Representative with 3+ years of experience resolving complex customer inquiries. I believe my conscientiousness, enthusiasm and willingness to learn make me a strong candidate.
Overview
3
3
years of professional experience
Work History
Table Game Dealer
Crown Melbourne
03.2022 - Current
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Overseeing all gaming functions for assigned table, providing information about rules of game and observing players for appropriate activity while at table.
- Providing exceptional customer service and good communication skills to maintain positive environment for patrons.
- Interacting with area managers to share concerns and information as well as any misconduct or suspicious behavior during course of game play.
- Reporting any unlawful act to manager immediately.
Bubble Tea Barista
Teaser Tea
10.2021 - 12.2021
- Attending to walk-in customers in prompt and friendly manner.
- Making and serving beverages with speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of teas and merchandise.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Waitress
Shanghai Red
01.2021 - 05.2021
- Greeted new customers, discussed specials, and took drink orders.
- Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
Bachelor of Business - Economics And Finance
RMIT University
Melbourne, VIC12.2022
Certificate III - Hospitality
Crown College
Southbank, VIC05.2023
Skills
- Responsible
- Customer Service
- Strong mathematical skills
- Team Working
- Time Management
- Self-motivated
- Quick Learner
- Problem-solving
- Conflict Mediation
- Flexibility
- Microsoft office skills
- Effective communication skills in English and Mandarin
Timeline
Table Game Dealer
Crown Melbourne
03.2022 - Current
Bubble Tea Barista
Teaser Tea
10.2021 - 12.2021
Waitress
Shanghai Red
01.2021 - 05.2021
Bachelor of Business - Economics And Finance
RMIT University
Certificate III - Hospitality
Crown College
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