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Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

• Seasoned Personal, Business Banking and Systems analyst with over 12 years' experience in facilitating best practice business process, evaluating the current business and proving insight and options for analyzing business needs and providing sound personal business banking solutions.
• 4 years’ experience in ServiceNow Business Analyst and Process support and consulting. Working with user representatives to solicit feedback about story grooming, Application functionality and software demonstration.
• Strong practical experience in delivering high value, On-Demand, ServiceNow solutions to manufacturers, health services, financial services, service providers.
• Good Knowledge of ITIL methodologies and processes.
• Practical domain experience in mobile payment applications, procure to cash applications, HRM (employee intake application), order to cash application, BPMN, end to end lending applications (including credit cards)

Results-driven Business Analyst with 7+ years of experience in the Banking and Financial Services domain, specializing in Finacle Core Banking, Retail Lending, CASA, and Deposits. Proven track record in techno-functional support, L3 production analysis, and UAT coordination. Proficient in SQL, incident tracing, root cause analysis, and cross-functional communication between business users, tech teams, and clients.


  Dedicated Analytical Industry Professional with a Track Record of Meeting Company Objectives Through Consistent and Organized Practices Expert in increasing productivity and customer satisfaction while driving revenue and sales committed to streamlining procedures while optimising employee talent.
  an organised and dependable candidate, successful at managing multiple priorities with a positive attitude. willingness to take on added responsibilities to meet team goals.


Hwee-Li Lee

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Agile Finance Business Analyst

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Bachelor of Science - Computer Science

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Agile Finance Business Analyst

Bachelor of Science - Computer Science

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