Ian Cheung
Sydney,NSW
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Focused and reliable waiter bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Overview
1
1
year of professional experience
Work History
Waiter
The Eighties Taiwanese Cuisine
07.2022 - 01.2023
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Used cash registers and credit card machines to cash out customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Served over 50 tables one night.
Crew Member
Mcdonalds
06.2022 - 07.2022
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Prepared over 100 orders during rush hours.
- Collaborated with team members to complete orders
Education
High School Diploma -
PLKCLSCMC
Hong Kong06.2022
Diploma of Media -
UNSW
Sydney12.2025
Skills
- Process Monitoring
- Guest Relations
- Adaptable and Flexible
- Standards Compliance
- Food spoilage prevention
- To-go order preparation
- Cash handling
- Order accuracy
- Compliance standards
- Customer engagement
- Customer service-focused
- Placing orders
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Professional Working
Timeline
Waiter
The Eighties Taiwanese Cuisine
07.2022 - 01.2023
Crew Member
Mcdonalds
06.2022 - 07.2022
High School Diploma -
PLKCLSCMC
Diploma of Media -
UNSW
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