Ian Parker

• Partnering with C-Suite executives to solve complex business problems with a strong focus on aligning IT and business strategy, covering the following disciplines
• IT strategy – developing, setting, and communication,
• Program and project management,
• Technology finance and budgeting
• Staff leadership, development, and mentoring.

• Temporary CIO while incumbent and 2IC was out of office for six months.
• Able to get up to speed with minimal hand-over in a very dynamic and complex environment.
• Directed a number of major projects included; Microsoft Office migration to the cloud, Finance system upgrade and Document Management system rollout.
• Managed and coached a team undergoing significant personal changes and challenges.
• Devised and wrote corporate technology policies for Microsoft 365 implementation.

• Responsible for defining and executing the technology strategy and operating model from the ground up to deliver Singapore's first fully digital life insurance company, achieving;
• First fully digital KYC process in compliance with MAS regulations;
• Instantaneous issuance of policies up to SGD2Mil cover that included cases with pre-existing conditions;
• Cloud based technology stack with zero physical footprint
• Raised USD50Mil initial investment to Launch
• First new insurance license issued by MAS in over 40 years
• Singapore Life is a start-up digital life insurance company that offers products that are easy to understand, better value and can be tuned to a customer’s individual needs
• Singapore Life will empower customers and distributors to take control of their insurance needs through a fully digital business model and the creative use of cloud and social technology
• In 2017 we secured funding of USD$50Mil, MAS license approval and launched the business in April 2017 with the digital platform offering going live in June 2017.

• HSBC exited the general insurance and life insurance agency distribution in Singapore through three transactions
• Responsibilities included planning and executing the exit strategy for the concerned businesses, contract negotiations, change management, transition design, legal and regulatory compliance and operational transfer
• All three Singapore transactions where successfully completed on time, the transfer of the group insurance business, being one of quickest transactions successfully completed within the HSBC group

• As part of the HSBC Group’s global strategy to focus on the banks core business HSBC sold the general insurance and parts of the life insurance business across Asia
• As the transactions where part of HSBCs publicly announced strategy to simplify the business, the Group CEO and Management Board had close visibility on their progress
• Reporting to the Global COO for Insurance, I was responsible for the successful transfer of the divested businesses to the acquirers and implementing the bancassurance operating model.

• Singapore IT provides the full range of technology services and support to HSBC units within Singapore including the Retail, Commercial and Investment Banks, Insurance Company, Markets and Trade Floor, Custody and Clearing business and Private Bank
• Key achievements;
• Aligned the business application strategy and roadmap with the Group while addressing local Singapore business and regulatory requirements
• Turned around the relationship with the Monetary Authority of Singapore (MAS) Technology Supervision division from being poor to being highlighted by the MAS as one of the market leaders in 2012
• Positioned Singapore as the pilot for a number of key wealth management technology initiatives in order to support growing the Retail Wealth Management business
• Delivered a complete infrastructure refresh covering the Trade Floor environment, ATM Network, Data Centres, network/voice/video and end user computing, resolving on-going system stability issues that had been negatively impacting the business
• Other highlights
• HSBC representative on Singapore Clearing House G3 Steering Committee for FAST payments initiative
• Presented HSBC Internet Banking Security framework at Monetary Authority of Singapore (MAS) Seminar for Financial Regulators - May 2012.

• Established the Change Delivery department in the Middle East
• Change Delivery’s mandate covered business process optimisation, project and portfolio management including demand management, prioritisation, program governance and project methodology and standards
• In 2009 Change Delivery implemented projects with a reoccurring annual benefit in excess of US$15million, covering retail account opening, credit card account opening and servicing, payments and retail collections.

• Software Development provided application development and support services for all Bank systems across the Middle East including Core Banking, Internet Banking, Treasury and Markets
• Achievements included:
• Software Development team achievements formally recognised with awards being presented by the Group CIO at the IT World forum in 2007 and 2008
• Turned around a dysfunctional on-shore and offshore development team into what was formally recognised as a best practice within the HSBC Group in 2008
• Developed and implemented a strategy to bring all banking systems across HBME in line with current group standards to resolve on-going performance issues that were having a very significant business and customer impact
• Developed and kicked off the program to deliver a multi-country core banking system that has since become the group standard for all medium to small countries
• Implemented the IT Relationship Management Model to HBME to facilitate better engagement and alignment between IT and the customer facing groups within HBME

• Delivery of IT services across all Halliburton facilities in the Middle East and Africa
• Achievements included:
• Africa IT Satisfaction rating improved from 37% in 2002 to over 91% in 2004 Annual survey
• Reduced Africa IT budget by over US$4million/year while increasing services levels, ranges of services and locations serviced
• Middle East IT budget remained flat for four years while business growth was over 40% during the same period

Established the regional IT team to provide services across the Middle East, Russia, Kazakhstan and Azerbaijan.