Ian Ray Davidson
Manly
Summary
Adaptable and client-focused professional with over 10 years of experience in high-paced customer service and team management roles. Recently upskilled in Microsoft Office and remote work tools, seeking a long-term work-from-home role in customer service or administration. I’m fully equipped with a home office setup and committed to delivering professional, reliable support remotely.
Overview
12
12
years of professional experience
Work History
Customer Service & Sales Assistant
JD Sports
10.2023 - Current
- Delivered top-tier customer service during high-traffic periods
- Assisted with product selection, sales, returns, and inventory maintenance
- Casual position
Department Manager – Bakery
Woolworths
12.2021 - Current
- Led a 10–20 person team, ensuring high customer service and operational efficiency
- Managed daily reports, scheduling, issue resolution, and stock control
- Developed multitasking, remote-communication and reporting skills
Department Manager – Bakery
Coles
01.2019 - 12.2021
- Managed bakery operations with up to 42 team members
- Handled inventory, performance tracking, and sales strategies
- Regularly resolved customer complaints and feedback
Qualified Baker (Apprenticeship)
Bakers Delight
07.2015 - 01.2019
- Completed apprenticeship, managed production and hygiene standards
- Handled orders, team mentoring and customer service
Team Member – Multi-Department
Coles
03.2013 - 07.2015
- Cross-trained across departments including deli, checkout and grocery
- Learned POS, customer handling, and in-store systems
Education
Certificate III in Retail Baking -
Federation University Australia
Certificate I & II - Engineering/Automotive
Box Hill Institute of TAFE
Skills
- Client relations management
- Customer complaint resolution
- Experienced with Microsoft Office applications
- Excel data analysis skills
- Task Prioritization
- Payment processing
- Training
- Teams
- Documentation
- Goal oriented
- Problem-solving
- Active learning
- Proficient in remote communication tools
Timeline
Customer Service & Sales Assistant
JD Sports
10.2023 - Current
Department Manager – Bakery
Woolworths
12.2021 - Current
Department Manager – Bakery
Coles
01.2019 - 12.2021
Qualified Baker (Apprenticeship)
Bakers Delight
07.2015 - 01.2019
Team Member – Multi-Department
Coles
03.2013 - 07.2015
Certificate I & II - Engineering/Automotive
Box Hill Institute of TAFE
Certificate III in Retail Baking -
Federation University Australia
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