Ian Tran
Broadmeadows,VIC
Summary
Polished, client focus professional offering: An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Strategic-relationship/partnership-building skills - listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes. Diligent Service Officer skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
20
20
years of professional experience
Work History
Services Officer
Services Australia
09.2021 - Current
- My role as a Service Officer professional is to use the agency’s community reach and access to deliver integrated, connected services that meet customer needs in processing Carers claims
Customer Service Consultant
Serco Global Service
11.2017 - 09.2021
- I’d offer consultative support in difficult vulnerable situations to relieve personal and financial pressure
- The position entails both inbound and telecommunication support, behind the scenes, systems processing and connecting families with external support services.
Client support Australian taxation liaison consultant
Serco Global Service
04.2014 - 10.2017
- Displaying a great empathic approach in willing to adhere and listen to customer enquiries, offering consultative advise in individual and business Australian Taxation Office concepts and accountant taxation enquires
Consumer acquisitions sales support
TSA Telco group
08.2013 - 02.2014
- Passionate about providing exceptional quality services, willing to have an educational consultative approach in understanding customer needs and present with relevance on telecommunication product features
Sales advisory consultant
Energy Deal Pty Ltd
09.2012 - 06.2013
- Ability to use empathy and rapport building skills in develop innovative energy sales solutions techniques to represent consumer’s energy needs
Outbound sales consultant
Outsource Solutions Pty Ltd
04.2012 - 08.2012
- High level of customer attributes, with a genuine drive, determination of meeting and exceeding customer’s expectation level using attention to detail on billing product knowledge and pre-billed usage concepts
Billing Operations Analyst
Telstra Blue Chip Company
03.2009 - 04.2012
- Well-versed problem solving skills, using empathic innovative approach in identify customer issues and use proven resolution billing process to get better value on call mobile usage allowance
Customer care management
TELETECH HOLDINGS Business Process Outsourcing (BPO) Solutions
11.2007 - 03.2009
- Good attention to detail of remote integrated online computer applications systems in fixed line and residential mobile products, assisting stakeholders the analysis of main root-cause analyse and finding innovative ways to ensure customer’s orders are consistent.
Helpdesk Operations and Technical support
INFOXCHANGE AUSTRALIA
07.2004 - 08.2007
- Act as a Green PC community service ambassador of technical service to its revenue generating sales force, providing them with outstanding customer service and timely solutions to issues reported.
Skills
- Cross-Selling and Up-Selling
- Written and verbal communication
- Proficient in Software
- Community Outreach
- Collaboration and Teamwork
- Attention to Detail
- Quality Assurance
Websites
Timeline
Services Officer
Services Australia
09.2021 - Current
Customer Service Consultant
Serco Global Service
11.2017 - 09.2021
Client support Australian taxation liaison consultant
Serco Global Service
04.2014 - 10.2017
Consumer acquisitions sales support
TSA Telco group
08.2013 - 02.2014
Sales advisory consultant
Energy Deal Pty Ltd
09.2012 - 06.2013
Outbound sales consultant
Outsource Solutions Pty Ltd
04.2012 - 08.2012
Billing Operations Analyst
Telstra Blue Chip Company
03.2009 - 04.2012
Customer care management
TELETECH HOLDINGS Business Process Outsourcing (BPO) Solutions
11.2007 - 03.2009
Helpdesk Operations and Technical support
INFOXCHANGE AUSTRALIA
07.2004 - 08.2007
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