IAN LANCASTER LENON

Dynamic ICT Customer Support Officer with a proven track record at Tawamist Pty Ltd, excelling in C# development and SQL Server integration. Adept at enhancing client systems and delivering exceptional customer support, I thrive on solving complex challenges and driving successful software implementations. Passionate about leveraging technology to empower businesses.

• Google IT Support Professional Certificate (Jul 2025)
• Technical Support Fundamentals
• The Bits and Bytes of Computer Networking
• Operating Systems and You: Becoming a Power User
• System Administration and IT Infrastructure Services
• IT Security: Defense against the Digital Dark Arts
• Verify: https://coursera.org/verify/professional-cert/6U5EB40I8MDM

English/Filipino

• Marijun, Locke, Managing Director, mj@tawamist.com, +61 7 3122 4172, Tawamist Pty Ltd
• Maricel, Padua, Retail Technology Support Advisor, macelpadua@gmail.com, +61 401 829 954, Metcash, Former Senior Developer at Tawamist Pty Ltd, Brisbane, Australia

Accounting & POS Systems, Able Accounting System – Developed core accounting modules including ledger, invoicing, and expense tracking tailored for SMEs., Able Retail System – Designed and deployed a retail point-of-sale (POS) solution with inventory, sales, and cashier functions., Able Enterprise System – Integrated the accounting system with POS features to form a complete ERP solution for retail businesses., Human Resource Management, Able HR Management System – Developed modules for employee records, leave management, and department-level reporting., Student Management System, Marandnest Dormitory Student Record Management System – Built a dormitory system for managing student profiles, room assignments, and payment tracking., Time & Attendance Management, Able Bioplus 3 – Re-engineered from Able Bioplus 2 using C# and SQL Server, includes biometric data capture, attendance tracking, and reporting., Payroll Systems, Able Payroll 8 – Migrated from MS Access to SQL Server, customized for both government and private sectors, includes tax calculations, deductions, and payslip generation