Ida Matrouh
Rydalmere
Summary
Dynamic and goal-oriented professional with a proven track record in customer service and sales, notably at Clarks Shoes. Excelled in cash handling and register operation, enhancing customer satisfaction and loyalty through punctuality and effective communication. Demonstrated resilience and professionalism, significantly improving team effectiveness and customer experience.
Overview
7
7
years of professional experience
Work History
Retail Sale Assistant
Clarks Shoes
10.2024 - Current
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Built strong relationships with customers, resulting in repeat business and referrals.
Call Center Operator
Citrus Group
11.2021 - 02.2023
- Assisted customers by answering questions and responding to inquiries.
- Recommended products to customers, thoroughly explaining details.
- Demonstrated resilience in high-stress situations, consistently maintaining a calm demeanor and professional tone when assisting challenging customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Special Call Center Operator
Raisers Hub
04.2020 - 10.2021
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Assisted in developing new scripts and protocols to improve the effectiveness of the call center team''s interactions with clients.
- Managed high-stress situations professionally, resulting in satisfied customers even under challenging circumstances.
- Handled escalated calls effectively, using advanced conflict resolution skills to turn dissatisfied customers into loyal patrons of the business.
Pharmacy Assistant
Darling Square Pharmacy
03.2018 - 03.2020
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
Education
Certificate II - Retail Makeup And Skincare
Meadowbank TAFE
02-2009
TPC -
Meadowbank TAFE
01-2008
Skills
- Punctuality
- Cash handling
- Cash register operation
- Goal oriented
Timeline
Retail Sale Assistant
Clarks Shoes
10.2024 - Current
Call Center Operator
Citrus Group
11.2021 - 02.2023
Special Call Center Operator
Raisers Hub
04.2020 - 10.2021
Pharmacy Assistant
Darling Square Pharmacy
03.2018 - 03.2020
Certificate II - Retail Makeup And Skincare
Meadowbank TAFE
TPC -
Meadowbank TAFE
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