IFTEKHAR HASNAIN
Denham,NSW
Summary
Qualified food service professional bringing 11 years of experience in the field. Focused on providing exceptional customer service and maintaining food safety. Energetic kitchen professional with excellent leadership and organizational skills. Focused on increasing team productivity while meeting exacting standards for presentation and taste. Accomplished multitasker with disciplined approach. Successful at keeping kitchen operations moving quickly and accurately to produce high-quality, attractive dishes that meet guest and business demands. Knowledgeable about labor and inventory controls, recipe development and menu planning.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Food Service Assistant
Bankstown-Lidcombe Hospital
01.2022 - Current
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Initiated, planned and executed process improvements to optimize food inventory levels.
- Scheduled and received food and beverage deliveries from diverse suppliers, maintaining lists to minimize errors.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Supervisor of Operations
Grouped Australian property service Pty Ltd
02.2017 - Current
- Analyzed and investigated incidents alongside functional management and security supervisors
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets
- Developed improved training methods with focus on public safety and officer awareness
- Recorded incident reports with detailed accounts of occurrences
- Demonstrated commitment to public safety by patrolling events and well-populated establishments
- Screened vendors and contractors before granting access to restricted areas within mall
- Directed efforts to mitigate threats to personnel and infrastructure, reduce risks and optimize access to critical information
- Processed both internal and external case sheets
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs
- Optimized planning and allocation of resourced by organizing security and administrative programs, business management operations and inventory control
- Trained new security officers
- Kept team compliant with security protocols and appearance standards.
Chef
Commonwealth Bank Of Australia, CBA
11.2009 - 04.2022
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers
- Planned and directed high-volume food preparation in fast-paced environment
- Produced innovative menu offerings to promote company awareness and customer satisfaction
- Developed full, tasting and special events menus to meet establishment needs and maintain strong customer levels
- Collaborated with staff members to create meals for large banquets
- Established and updated staff schedules and assignments to optimize coverage of peak times
- Modernized work processes to reduce guest wait times and boost daily output
- Acted as head chef when required to maintain continuity of service and quality
- Trained kitchen staff to perform various preparation tasks under pressure
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas
- Reduced food costs % by using seasonal ingredients, setting standards for portion size and minimizing waste
- Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen
- Developed and remained accountable for safety, quality, consistency and adherence to standards
- Disciplined and dedicated to meeting high-quality standards.
Customer Service Team Member
07.2008 - 08.2009
- Lagos Portuguese chicken & Burger
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem
- Took payment information and other pertinent information such as addresses and phone numbers to place orders
- Used software to keep records of customer interactions, customer accounts and file documents
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas
- Promptly responded to inquiries and requests from prospective customers
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales
- Effective liaison between customers and internal departments
- Enhanced productivity levels by anticipating needs and delivering outstanding support
- Trained staff on operating procedures and company services.
Wait staff
Kingsford Hotel
03.2008 - 06.2008
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards
- Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service
- Observed safety and loss prevention procedures to adhere to universal precautions and infection control guidelines
- Assisted in food preparation as directed while following instructions to meet specific dietary needs
- Used slow periods to restock supplies, ice, trays and delivery bags
- Inspected dishes and utensils for cleanliness
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Certificate III Hospitality ( Commercial Cookery) - HOSPITALITY
AICS
2012
BBA - Accounting
University Of Ballarat
Sydney, NSW2013
Advanced diploma of Accounting Business study - undefined
International Institute of Business and Information Technology
2010
Diploma of Accounting Business - undefined
Institute of Business and Information Technology
2009
Skills
- Order preparation
- Food inventory control
- Portion control
- Food stock orders
- POS systems
- Safe food handling
- Product scanners
- Delivery management
- Item confirmation
- ServSafe
- Plates presentation
- Menu memorization
- Quality control
- Patient care
- Food assembly
- Hospital operations
- Manual dexterity
- Food preservation and storage methods
- Preparation techniques
- Proficient vision
Certification
- Security Licence.
- Driving licence .
Languages
English
Full Professional
Bengali
Full Professional
Timeline
Food Service Assistant
Bankstown-Lidcombe Hospital
01.2022 - Current
Supervisor of Operations
Grouped Australian property service Pty Ltd
02.2017 - Current
Chef
Commonwealth Bank Of Australia, CBA
11.2009 - 04.2022
Customer Service Team Member
07.2008 - 08.2009
Wait staff
Kingsford Hotel
03.2008 - 06.2008
Certificate III Hospitality ( Commercial Cookery) - HOSPITALITY
AICS
BBA - Accounting
University Of Ballarat
Advanced diploma of Accounting Business study - undefined
International Institute of Business and Information Technology
Diploma of Accounting Business - undefined
Institute of Business and Information Technology
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