Iftekhar Uddin
11 Mashman Ave, Kingsgrove,Sydney, Australia
Summary
Hardworking university student seeking employment. Experienced Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Excellent time management skills combined with a superior knowledge of the customer service industry.
Overview
2
2
years of professional experience
Work History
Team Member
Coles Supermarket
08.2023 - 12.2023
- The main duties involved in being an overnight member were organizing and stocking up the products on the shelves. Also looking after the price-dropped products and filling up the promotional areas.
- Using devices or pick lists to find and collect products from shelves.
- Work efficiently to meet productivity, which is the target time set by the device
- Provide support for additional tasks as required, including customer assistance and inquiries.
Team member
7 eleven Hawthorn
01.2023 - 08.2023
- Worked well in a fast-paced retail environment and connected with others.
- Mostly worked as an overnight team member and made sure all the deliveries came as listed, all the products were stocked up properly, and food safety control.
- Ensured a high level of efficiency in tasks as needed, such as restocking shelves or organising inventory.
- Accurately processed transactions and operated cash registers while maintaining a balanced cash box.
- Consistently maintained a well-stocked and aesthetically pleasing merchandise display area on the sales floor.
- Managed the handling of returns and exchanges, ensuring compliance with company policies and consumer satisfaction.
Customer service and front representative
McDonald's Footscray
06.2022 - 12.2022
- Provided excellent customer service and achieved a high rate of client satisfaction and retention
- Built a strong working knowledge of the company procedures and protocols
- Discussed promotions, products, and anything pertaining to better and more satisfactory service for the customer.
- Mostly worked overnight shifts and have quite good experience in product stocking and cleaning.
Education
Bachelor of Science - Information Technology
Victorian Institute of Technology
Sydney, NSW07.2026
Skills
- Friendly and Outgoing Attitude
- Multitasking Skills
- Excellent Communication Skills
- Customer Service Skills
- Time management
Hobbies and Interests
- Travelling
- Photography
Reference
Mahmud Hossain
shift manager, David Jones online warehouse, Lidcombe
0455465577
Timeline
Team Member
Coles Supermarket
08.2023 - 12.2023
Team member
7 eleven Hawthorn
01.2023 - 08.2023
Customer service and front representative
McDonald's Footscray
06.2022 - 12.2022
Bachelor of Science - Information Technology
Victorian Institute of Technology
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