I Gede Surya James
La Trobe St, Docklands,VIC
Summary
Dynamic and dedicated professional with a proven track record at Toscano Italian Kitchen & Wine Bar, enhancing customer satisfaction through exceptional service and a friendly attitude. Skilled in multitasking and communication, adept at fostering teamwork and managing high-pressure situations. Demonstrated ability to improve service quality, showcasing a strong work ethic and a commitment to excellence.
Overview
5
5
years of professional experience
Work History
Front of House
Toscano Italian Kitchen & Wine Bar
126 Marine Parade, Hastings VIC 3915
02.2023 - 09.2024
- Host/Hostess: Greeting guests, managing reservations, and seating customers.
- Waitstaff: Taking orders, serving food and drinks, and ensuring guests have a great dining experience.
- Barista/Bartender: Preparing and serving coffee, cocktails, or other beverages.
- Cashier: Handling transactions, processing payments, and balancing the till.
- Cleaning and Maintenance: Ensuring the public areas are clean, presentable, and stocked with essentials.
- Customer Service: Answering questions, addressing complaints, and providing information about products or services.
Daily Worker
Waenis Sunset View Bar & Restaurant
Bali
01.2020 - 10.2022
- Displayed strong attention to detail while performing daily tasks, resulting in high-quality work output.
- Increased overall customer satisfaction by providing prompt and professional service during interactions throughout the day.
- Assisted in training new employees on proper procedures and techniques, ensuring their smooth transition into the workplace.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
Food and Beverage Attendant Trainee
Salt Resort & Spa
Bali
01.2021 - 03.2021
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
Education
Diploma Of Leadership And Management - Business
Leeds College
Level 11/474 Flinders St, Melbourn, VICCertificate IV In Marketing And Communication - Business
Leeds College
Level 11, 474 Flinders St, Melbourne, VIC 3000Skills
- Strong Work Ethic
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Multitasking
- Calm Under Pressure
- Communication
- Time Management
Languages
English
Indonesian
Timeline
Front of House
Toscano Italian Kitchen & Wine Bar
02.2023 - 09.2024
Food and Beverage Attendant Trainee
Salt Resort & Spa
01.2021 - 03.2021
Daily Worker
Waenis Sunset View Bar & Restaurant
01.2020 - 10.2022
Diploma Of Leadership And Management - Business
Leeds College
Certificate IV In Marketing And Communication - Business
Leeds College