Igor Djokic
Wheelers Hill,VIC
Summary
Dynamic professional with extensive experience at Team Global Express, excelling in verbal communication and data entry. Proven track record in enhancing operational efficiency and customer satisfaction through effective scheduling and mentoring. Recognized for leadership in training initiatives, fostering team productivity, and implementing safety protocols to maintain a secure work environment.
Overview
2026
2026
years of professional experience
Work History
Office Administration Assistant
Team Global Express
- Managed multiple priorities simultaneously through effective time management practices, ensuring all tasks were completed on schedule while maintaining a high level of accuracy.
Yard Driver
Team Global Express
04.2022 - Current
- Operated yard truck to move empty and loaded trailers safely throughout yard.
- Improved yard efficiency by implementing proper time management and organizational skills.
- Promoted a clean workspace through proactive litter removal and general upkeep of the yard area.
- Informed supervisor and shipping lead about shipping concerns to avoid backups.
- Streamlined loading and unloading processes for faster turnaround times, reducing downtime.
- Safely operated yard trucks, minimizing accidents and damage to property or equipment.
Supervisor
Team Global Express
04.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
Forklift Operator
Team Global Express
06.2016 - Current
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
Truck Driver
Team Global Express
01.2012 - Current
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Dropped and hooked trailers and changed configuration of equipment.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
- Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
Trainer
Team Global Express
05.2021 - 08.2021
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
Education
Automotive -
Sunshine TAFE
Sunshine, VICDeer Park Secondary Collage
Deer Park, VIC12.1988
Skills
- Verbal communication
- Scheduling appointments
- Document preparation
- Spreadsheet management
- Data entry
Timeline
Yard Driver
Team Global Express
04.2022 - Current
Supervisor
Team Global Express
04.2022 - Current
Trainer
Team Global Express
05.2021 - 08.2021
Forklift Operator
Team Global Express
06.2016 - Current
Truck Driver
Team Global Express
01.2012 - Current
Office Administration Assistant
Team Global Express
Automotive -
Sunshine TAFE
Deer Park Secondary Collage