Ilham Intisar
Campbelltown,Australia
Summary
Motivated Team Member committed to contributing to business success. Focused on customer satisfaction and team productivity. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Customer Service Assistant
IGA Local Grocer East Campbelltown
11.2024 - 12.2024
- Answered customer questions about product availability.
- Utilized problem-solving skills to address customer queries and complaints.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Maintained clean and organized work environment to maintain customer safety.
- Delivered prompt service to prioritize customer needs.
- Managed timely and effective replacement of damaged or missing products.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Team Member
RASHAYS
11.2023 - 01.2024
- Maintained productive, efficient approach to all tasks
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Learned all required tasks quickly to maximize performance
- Contributed to team success by completing jobs quickly and accurately
- Developed strong cooperative relationships with coworkers and managers
- Responsible for cooking pizza, pasta and various foods for the customers
Customer Service
Chicken Licken
11.2022 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Responded to customer requests for products, services
- Restocked shelves, racks and bins with various products
- Answered questions about current promotion
- Offered special deals to increase quantity of sales
- Assist the kitchen chef to prepare orders for customers
- Resolved customer service issues with timely and professional resolutions
Education
High School Diploma -
Unity Grammar College
Austral, NSW12-2024
Skills
- Customer Service
- Cleaning
- Complaint resolution
- Workplace Safety
- Equipment Operation
- Order Preparation
- Calculations and Measurements
- Positive Attitude
- Collaboration and Teamwork
- Attention to Detail
- Clear Communication
Timeline
Customer Service Assistant
IGA Local Grocer East Campbelltown
11.2024 - 12.2024
Team Member
RASHAYS
11.2023 - 01.2024
Customer Service
Chicken Licken
11.2022 - 01.2023
High School Diploma -
Unity Grammar College
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