From my volunteer work i not only achieved real life experience doing soil testing, which is a big part of Civil engineering. I was also able to experience the formalities that come with being in the field through witnessing the reports format and interaction with clients. Additionally this position allowed for hands on experience in the field whilst also expanding on my problem solving skills, communication skills and team work. Through my experience at Welldone i have achieved problem solving skills to not only help but insure the client is left satisfied which can directly translate to Civil Engineering, Finally within my degree i have become completely proficient in AutoCAD thus being able to not only draft but also understand drafts through multiple assessments.
Overview
Work History
Volunteer
RV Residential Soil Testing
07.2024 - 08.2024
Assisted in testing the soil whilst learning valuable practical knowledge
Gained practical knowledge from the senior engineer in not only conducting the soil tests but additionally analysing it
Communicated with the team regarding the analysis of the soil alongside the procedure to conduct said tests
experienced aiding in report writing through the oversite of the senior engineer
Approached problems with a can-do attitude whilst simultaneously working within the team
Call Center Representative
Welldone
11.2024 - Current
Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
Education
Bachelors - Civil Engineering
RMIT University
Melbourne, VIC
11-2026
Skills
Strong Problem-solving abilities to address multi-faceted and complex issues
Ability to Analyze and prioritize tasks under the guidance of senior staff
Excellent written and verbal communication skills
Experience writing Professional reports
Team Building: Ability to work effectively in a team environment with a cooperative attitude
Adaptability: A positive attitude with the willingness to take on varied tasks
Attention to Detail: Precision in cost estimation and documentation
Eagerness to learn and develop Commercial acumen
Languages
Arabic
Native or Bilingual
Interests
I enjoy working on my car
Outdoor Recreation
Gym Workouts
Electronics and Circuit Building
Playing Sports
Timeline
Call Center Representative
Welldone
11.2024 - Current
Volunteer
RV Residential Soil Testing
07.2024 - 08.2024
Bachelors - Civil Engineering
RMIT University
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