Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Ilmustafa Shehata

Chadstone,VIC

Summary

From my volunteer work i not only achieved real life experience doing soil testing, which is a big part of Civil engineering. I was also able to experience the formalities that come with being in the field through witnessing the reports format and interaction with clients. Additionally this position allowed for hands on experience in the field whilst also expanding on my problem solving skills, communication skills and team work. Through my experience at Welldone i have achieved problem solving skills to not only help but insure the client is left satisfied which can directly translate to Civil Engineering, Finally within my degree i have become completely proficient in AutoCAD thus being able to not only draft but also understand drafts through multiple assessments.

Overview

Work History

Volunteer

RV Residential Soil Testing
07.2024 - 08.2024
  • Assisted in testing the soil whilst learning valuable practical knowledge
  • Gained practical knowledge from the senior engineer in not only conducting the soil tests but additionally analysing it
  • Communicated with the team regarding the analysis of the soil alongside the procedure to conduct said tests
  • experienced aiding in report writing through the oversite of the senior engineer
  • Approached problems with a can-do attitude whilst simultaneously working within the team

Call Center Representative

Welldone
11.2024 - Current
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.

Education

Bachelors - Civil Engineering

RMIT University
Melbourne, VIC
11-2026

Skills

  • Strong Problem-solving abilities to address multi-faceted and complex issues
  • Ability to Analyze and prioritize tasks under the guidance of senior staff
  • Excellent written and verbal communication skills
  • Experience writing Professional reports
  • Team Building: Ability to work effectively in a team environment with a cooperative attitude
  • Adaptability: A positive attitude with the willingness to take on varied tasks
  • Attention to Detail: Precision in cost estimation and documentation
  • Eagerness to learn and develop Commercial acumen

Languages

Arabic
Native or Bilingual

Interests

  • I enjoy working on my car
  • Outdoor Recreation
  • Gym Workouts
  • Electronics and Circuit Building
  • Playing Sports

Timeline

Call Center Representative

Welldone
11.2024 - Current

Volunteer

RV Residential Soil Testing
07.2024 - 08.2024

Bachelors - Civil Engineering

RMIT University
Ilmustafa Shehata