Immanuel Saragih
Melbourne
Summary
Developed exceptional skills in fast-paced restaurant/café environments, including team leadership, customer service, and high-level problem-solving. Known for enhancing customer satisfaction through meticulous attention to service and product quality. Highly adaptable, maintaining excellent standards under pressure. Seeking to transition into the specialty coffee field to apply and further develop these skills, with a strong willingness to learn and grow.
Overview
4
4
years of professional experience
Work History
Cafe Coordinator
McDonald's South Melbourne
08.2022 - Current
- Managed daily cafe operations, ensuring efficiency and seamless customer experience.
- Prepared and served hot and cold beverages, and espresso-based drinks.
- Ensured cafe equipments well-calibrated and cleaned thoroughly on a daily basis.
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations.
- Monitored Cafe inventory and ensuring FIFO always applied to prevent waste.
- Contributed to a positive team environment through effective communication and collaboration with teams.
Crew Coach
McDonald's South Melbourne
05.2021 - Current
- Worked front counter, drive-thru and cafe in a fast-paced environment.
- Took orders, prepared meals, and collected payments.
- Provided exceptional customer service, maintain relationship with regulars.
- Demonstrated strong leadership, delegating tasks to crew member to deliver goods to customer efficiently.
- Works well under pressure, ensuring speed, accuracy, and excellent customer experience.
- Working alongside with management to strive towards achieving targets for the restaurant.
Part Time Social Media Manager
Worker Initiative Palm Oil
04.2022 - 03.2023
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
Education
Bachelor of Business - Marketing
RMIT University
Melbourne, VIC12-2023
Skills
- Multitasking and organization
- Customer service
- Teamwork
- Active listening
- Cash handling and POS
- Operating espresso machines and grinders
- Milk frothing and basic latte art
- Attention to detail
Awards | Barista of The Year
in recognition of outstanding contribution to the McDonald's Team in 2024
Timeline
Cafe Coordinator
McDonald's South Melbourne
08.2022 - Current
Part Time Social Media Manager
Worker Initiative Palm Oil
04.2022 - 03.2023
Crew Coach
McDonald's South Melbourne
05.2021 - Current
Bachelor of Business - Marketing
RMIT University
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