Imogen Champion
Newcastle,Australia
Summary
Dynamic and results-driven professional with experience at Pegasus, excelling in customer service. Proficient in using multiple computer systems and strives to establish and maintain good rapport with colleagues and customers. Demonstrating strong analytical skills and a commitment to operational excellence. Recognized for fostering positive relationships and effectively resolving complex issues in high-pressure environments.
Overview
15
15
years of professional experience
Work History
Customer Support Officer
Pegasus
Newcastle, NSW
01.2024 - Current
- Working in a call center environment and handling a high volume of inbound and outbound calls
- Providing accurate and professional support to Avetta customers including software troubleshooting queries and analyzing and resolving product malfunctions
- Extremely proficient in using the Pegasus compliance systems and software
- Resolve customer queries and tickets by interacting via chat, telephone and email
- Accurately verify data and regulatory documents for a broad range of customers while specializing in the mining compliance sector
- Learn and implement multiple computer systems to work effectively
- Database management, data entry and various administrative duties
Claims Officer
EML
Newcastle, Australia
01.2023 - 01.2024
- Working in a call center environment and handling a high volume of inbound and making outbound calls
- Independently managing a portfolio of workers compensation claims
- Providing a high level of operational and customer service and liaising with internal and external stakeholders
- Processing invoices, medical expenses and reviewing medical coding and making wage payments
- Ability to successfully work in a team environment
- Using multiple computer systems to work effectively
- Adhering to company guidelines, interpreting workers compensation legislation and meeting KPI’s
- Effectively analyzing policy information and knowledge of insurance guidelines
- Ensure active and timely strategies are implemented to improve recovery and return to work guidelines
Claims Officer
QBE
Newcastle, Australia
10.2021 - 01.2023
- Experience working in a call center environment and handling a high volume of inbound calls
- Providing a high level of operational and customer service while developing a good working relationship with customers and service providers
- Effectively managing a high volume of property claims in accordance with company guidelines
- Processing payments and invoices
- Processing and managing claims in line with procedures and policies
- Administration tasks & data entry
- Experience with using multiple computer systems
- Handling multiple tasks in fast paced environment to effectively meet customer needs and KPI’s
- Effectively analyzing policy information and knowledge of insurance guidelines
Full Time Property Manager
Drake Real Estate
Narrabeen, Australia
09.2019 - 10.2021
- Collecting rent and arrears management
- Conducting routine inspections and outgoing/ingoing inspections
- Completing repairs and maintenance and professionally communicating with landlords, tradesmen and tenants
- NCAT preparation and attending hearings
- Preparing & signing leases
- Conducting open for inspections, private inspections & processing applications
- General administration tasks & data entry
- Property advertising on Agentbox
- Proficient using the REST system
Full Time Leasing Consultant
First National
Manly, Australia
07.2017 - 09.2019
- Showing properties to prospective tenants and open for inspections
- Conducting routine inspections and managing rental arrears
- Completing ingoing/outgoings, general maintenance & repairs
- Managing advertising, scheduling open for inspections and property marketing
- Processing applications and liaising with tenants and landlords
- Assisting with reception and admin tasks and successfully working in a team environment
Full Time Retail Sales
Amart Sports
Warriewood, Australia
06.2016 - 07.2017
- Providing exceptional customer service and advice on sporting goods with great product knowledge
- Retail sales including fitting shoes, selling fitness equipment, bikes, sporting goods and active wear
- Meeting daily sales targets & KPI’S
- Merchandising and maintaining store visual appeal
- Working with registers and cash handling, refunds and exchanges and answering phone calls
Part Time
Coles
Warringah Mall, Australia
05.2014 - 06.2016
- Ability to effectively work in a fast-paced environment
- Managing the front desk as a supervisor, delegating tasks and selling tobacco products and handling refunds, answering phone calls and gathering customer feedback
- Providing great customer service and maintaining customer relationships
- Opening and closing the store
Casual
Just Jeans
Warriewood, Australia
05.2014 - 04.2016
- Reaching daily sales targets
- Opening and closing the store independently
- End of day banking
- Excellent cash handling skills
- Providing excellent customer service and upselling products
- Maintaining store cleanliness at all times and ensure the store set up is current
Part Time
Mcdonald's
Warriewood, Australia
05.2010 - 05.2014
- Established great customer relations and services
- Ability to work well in a team environment
- Capable of being in a high paced, high volume atmosphere
- Work as a crew trainer and training new crew on the correct restaurant procedures and policies
- Working in the McCafé as a barista (Over 2 years’ experience)
- Experience with food preparation & safety standards
- Have a thorough knowledge of using a cash register and receiving payments
- Completed a year length traineeship and have the Retail certificate III qualification
- Well informed about workplace safety requirements and OH&S
Education
Higher School Certificate -
Skills
- Full Driver’s License
- Licensed Real Estate Agent Certificate Class 2
- Completed Higher School Certificate
Personal Information
Date of Birth: 10/05/94
Timeline
Customer Support Officer
Pegasus
01.2024 - Current
Claims Officer
EML
01.2023 - 01.2024
Claims Officer
QBE
10.2021 - 01.2023
Full Time Property Manager
Drake Real Estate
09.2019 - 10.2021
Full Time Leasing Consultant
First National
07.2017 - 09.2019
Full Time Retail Sales
Amart Sports
06.2016 - 07.2017
Part Time
Coles
05.2014 - 06.2016
Casual
Just Jeans
05.2014 - 04.2016
Part Time
Mcdonald's
05.2010 - 05.2014