Imogen Jones
Perth,WA
Summary
Dynamic and reliable professional with extensive experience in customer service at The Kingsley Tavern. Proven ability to enhance guest satisfaction through effective teamwork and efficient service. Skilled in maintaining cleanliness and organization while training new staff. Enthusiastic about learning and adapting to new challenges in fast-paced environments.
Overview
6
6
years of professional experience
Work History
FOH Team Member
The Kingsley Tavern
Kingsley,WA
09.2024 - Current
- Monitored inventory levels of front-of-house supplies, coordinating with kitchen staff to ensure availability.
- Implemented feedback from management to streamline workflows and enhance overall service efficiency.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
- Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
- Maintained excellent attendance and punctuality, demonstrating commitment to the success of the team and establishment.
- Contributed to a positive team environment by assisting coworkers with tasks when needed.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Coordinated with kitchen staff to ensure timely delivery of orders, minimizing wait times for customers.
- Adapted well to changes in daily operations due to various factors such as unexpected rushes or staffing shortages.
- Participated in regular training sessions to stay up-to-date on menu items and promotions, offering knowledgeable recommendations to customers.
- Collaborated closely with other FOH Team Members during busy shifts to streamline workflow and serve guests more efficiently.
- Assisted in training new hires on company policies and procedures, fostering a supportive atmosphere for newcomers joining the team.
- Successfully managed multiple priorities simultaneously during high-volume periods, maintaining a strong focus on customer satisfaction.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Utilized POS system to receive and process food and beverage orders.
- Greeted customers and answered inquiries regarding menu items and specials.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
Shift Manager
Hungry Jack's
Jindalee, WA
08.2023 - 03.2025
- Implemented staff scheduling to optimize labor costs while maintaining service efficiency.
- Conducted regular performance evaluations, providing constructive feedback for employee development.
- Monitored food preparation processes to ensure adherence to health regulations and company policies.
- Collaborated with management to streamline workflows, improving team productivity during peak hours.
FOH Team Member
Dome
Mullaloo, WA
11.2022 - 09.2024
- Assisted in training new team members on operational procedures and customer interaction techniques.
- Resolved guest inquiries and complaints promptly, contributing to improved customer satisfaction ratings.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
Apprentice Chef
Eight Slices Italian Kitchen
Wanneroo, WA
08.2022 - 11.2022
- Participated in team meetings to discuss menu planning and seasonal ingredient selection strategies.
- Set up food stations by following chef's orders.
- Maintained well-organized mise en place to keep work consistent.
- Prepared cooking ingredients for chef.
- Performed other tasks as assigned by sous chef or chef
Apprentice Chef
Hospitality Group Training
Mindarie, WA
03.2022 - 08.2022
- Assisted in food preparation and ingredient sourcing for daily menu items.
- Maintained cleanliness and organization of kitchen workspace to ensure compliance with health standards.
- Collaborated with senior chefs to execute diverse culinary techniques and recipes efficiently.
- Operated kitchen equipment safely, demonstrating proficiency in food handling and safety protocols.
FOH Team Member
The Boat
Mindarie, WA
01.2022 - 02.2022
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Maintained cleanliness and organization of front-of-house areas to uphold health and safety standards.
- Collaborated with team members to efficiently manage high-volume service periods during peak hours.
- Processed customer orders accurately using point-of-sale systems, enhancing order fulfillment speed.
Shift Manager
Mcdonald’s
Beldon, WA
04.2019 - 01.2022
- Supervised daily operations, ensuring compliance with quality and safety standards.
- Trained and mentored team members on service protocols and operational procedures.
- Managed inventory levels, reducing waste through efficient stock rotation practices.
- Resolved customer complaints swiftly, enhancing overall guest satisfaction ratings.
- Promoted a positive work environment through open communication and constructive feedback.
Education
Mindarie Senior College
Mindarie, WA10.2021
Kinross College
Kinross, WA2019
Skills
- Keeping a cleanliness workplace
- Completing tasks on time
- Customer Service
- Being reliable
- Working well with team members
- Quick/ Hands on learner
- Always enthusiastic to try and learn new things
Timeline
FOH Team Member
The Kingsley Tavern
09.2024 - Current
Shift Manager
Hungry Jack's
08.2023 - 03.2025
FOH Team Member
Dome
11.2022 - 09.2024
Apprentice Chef
Eight Slices Italian Kitchen
08.2022 - 11.2022
Apprentice Chef
Hospitality Group Training
03.2022 - 08.2022
FOH Team Member
The Boat
01.2022 - 02.2022
Shift Manager
Mcdonald’s
04.2019 - 01.2022
Mindarie Senior College
Kinross College