Imogen Kemp
Helensvale,QLD
Summary
I am a highly motivated confident individual with exceptional time management and organisational skills. I have recently completed my high school certificate and wish to further my studies in higher tertiary education. The Doctor of Medicine Provisional Entry School Leaver Bonded degree at The University of Queensland enable me to further my studies into a degree, delivered by high quality teaching. I am passionate about all aspects of medical field and will work extremely hard and diligently to achieve my goals.
Overview
4
4
years of professional experience
Work History
Customer Service Assistant
Coles Supermarket
Hope Island, QLD
10.2019 - Current
- Managed incoming calls each day with utmost professionalism and knowledgeable service.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Answered customer questions about product availability and shipment times.
- Described product highlights and benefits to help guide purchasing decisions.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Recommended products to customers, thoroughly explaining details.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Responded proactively and positively to rapid change.
- Completed everyday duties in several departments across the store including; cashier duties, deli services, stocktakes, display merchandise, stock replenishment and cleaning
- Working as a team in fast paced environments
Customer Service Representative
IGA Supermarket
Sanctuary Point, NSW
03.2018 - 12.2018
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Responded to customer requests for products, services and company information.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Recommended products to customers, thoroughly explaining details.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Surpassed sales goals through implementation of effective marketing strategies.
Pharmacy Assistant
Choice Pharmacy
Vincentia, NSW
10.2017 - 07.2018
- Merchandised over-the-counter goods and rotated stock.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Received incoming supplies and stocked in correct locations.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Assisted pharmacy staff with preparing medications and filling orders.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Operated cash register and other front counter tasks to facilitate daily operations.
- Completed a number of duties around the store such as; cashier duties, stock replenishment, cleaning, stocktakes, handling complaints and computer skills.
Education
High School Diploma -
Assisi Catholic College
Upper Coomera, QLD11.2021
Skills
- Order and Refund Processing
- CRM Software
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- De-escalation Techniques
- Time Management
- Efficient and Detail-Oriented
- Creative Problem Solving
- Proactive Self-Starter
- Patient and Empathetic
Volunteer Work
- Rosies Friends on the Street
- St Vincent de Paul Society Christmas Appeal
- Project Compassion Fundraiser
- Close the Gap Campaigns
Awards
- Excellence Award in Assisi Habits and Values
- Principal's Award in Academic Excellence
- Merit Awards for Assisi Habits and Values
- Pastoral Co-ordinators Award
- Merit Award in Mathematics and Biology
Extra Curricular
- GriffBIO University Program
- Bond University Health Experience Day
Timeline
Customer Service Assistant
Coles Supermarket
10.2019 - Current
Customer Service Representative
IGA Supermarket
03.2018 - 12.2018
Pharmacy Assistant
Choice Pharmacy
10.2017 - 07.2018
High School Diploma -
Assisi Catholic College