Imogen Klippel
Gympie,QLD
Summary
I have lived in Gympie most of my life and was once a keen dancer (Ballet, Tap, Jazz) but discovered Line Dancing at the Muster this year!
Now I am about to finish Year 12 and I am looking for a position in the Hospitality Industry.
I have enjoyed volunteering behind the Bar at several events. I feel like I have found my "thing".
I am a fairly quiet person until I am confident in what I am doing. But I am friendly, have a ready laugh and am approachable.
Once I know what I am doing I can be left to it, knowing I will do a great job. I enjoy having some responsibility.
I have just bought my first horse (to go with Mum's other 7), I have 3 big dogs and about 60 chook's and 7 ducks.
Overview
9
9
years of professional experience
Work History
Volunteer Bar Staff
Chatsworth State School P & C
08.2023 - 08.2023
- Volunteered, for the second year, to work the famous Crow Bar. I worked all four days and closed on the Sunday night.
- Assisted with setting the Bar up initially on Thursday morning.
- Using an AWOP payment system, I processed thousands of sales.
- Was proficient enough to process payments for two queues during the peak of Sunday night.
- Taught several new Volunteers on how to use the payment system and was able to assist in fixing any problems others had with the scanners.
- Maintained my work area to a high standard.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Consistently provided efficient, friendly service.
Volunteer Bar Staff
The Great Kilkivan Horse Ride
06.2023 - 06.2023
- At times, solely ran the service area during the Saturday night concert.
- Provided friendly, fast and efficient service.
- Oversaw bar display to maximize attractiveness and functionality.
- Improved customer service by resolving issues quickly and accurately.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Volunteer
Heart Of Gold Short Film Festival
10.2022 - 10.2022
- Maintained clean and neat facilities making and arranging decor, laying cables, stocking fridges throughout the Festival.
- Maintained clean and neat facilities.
- Became the runner to convey information from the Director to others.
- Supported the Head of Volunteers to run a fun, and smooth-running event.
- Represented The Heart Of Gold positively and professionally while collecting goods to be Auctioned.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Provided logistical support to department heads.
- Gathered opinions and survey results from both grass-roots and first time supporters.
- Correlated the results of the "People's Choice" award.
- Assisted in Bump Out.
Volunteer Bar Staff for the Gympie Music Muster
Chatsworth P & C
08.2022 - 08.2022
- Helped with the initial set up on Thursday.
- Worked nearly 50 hours across the 4 days.
- Helped re-stock the Bar during quieter times
- Became very proficient on using the AWOP scanner, putting through nearly 1/4th of the total sales.
- Worked well under pressure during the very busy periods.
- Maintained a friendly disposition with the customers
- Worked 2 (sometimes 3) queues for several hours during the peak times.
- Assisted on working out a solution when there was a problem with the Scanners.
Volunteer Flood Recovery
Naomi Wilson
02.2020 - 09.2023
- Full disclosure: Naomi Wilson is my Mum and as such I help the community a lot.
- We hit the ground running with helping those effected by the 2020 Flood. Having visited 254 houses in the first couple of days to assess what they each needed.
- Set up the Recovery Hub at the Presbyterian Church.
- Collected much needed goods, organised and helped hand goods out.
- Became the "ear" for many younger people to share their experience with.
- visited many of the homes to hand out supplies.
- Worked incredibly long hours in the initial 8 weeks after the Flood.
- Still calling in to offer assistance to those still affected.
Mushroom Market Stall
Self
04.2014 - 10.2019
- Started selling farm fresh Mushrooms at a couple of Brisbane Markets at the age of about 8.
- Ordered Mushrooms each week.
- Set up Stall, including signage, tables, weighing and displays.
- Organised recipes each week containing Mushrooms to generate more sales.
- Handled cash and gave change.
- Dealt with customers (both friendly and not so friendly!)
- Built up a huge following of repeat customers.
Education
Cert II in Skills For Work & Vocational Pathways
Edmund Rice Flexi Learning Centre
Gympie, QLD11.2023
Provide Responsible Service of Alcohol
Galaxy Training Australia
Brisbane, QLD06.2023
Provide Responsible Gambling Services
Regional Training Services
Gympie05.2023
Prepare And Serve Espresso Coffee
Training Employment Support Service
Maryborough, QLD06.2023
Certificate II in Drilling Operations
Australasian Drilling Institute
Cairns, QLD08.2023
White Card
Skill Centre Regional
Gympie04.2023
Skills
- Engaging Customers
- Providing Solutions
- Excellent Judgment
- Stocking and Replenishing
- High-Volume Environments
- Safe Alcohol Service
- Event Preparation
- Food and Beverage Service
- Creative Solutions
- Attending Multiple Customers
- Anticipating Needs
- Error Identification
Timeline
Volunteer Bar Staff
Chatsworth State School P & C
08.2023 - 08.2023
Volunteer Bar Staff
The Great Kilkivan Horse Ride
06.2023 - 06.2023
Volunteer
Heart Of Gold Short Film Festival
10.2022 - 10.2022
Volunteer Bar Staff for the Gympie Music Muster
Chatsworth P & C
08.2022 - 08.2022
Volunteer Flood Recovery
Naomi Wilson
02.2020 - 09.2023
Mushroom Market Stall
Self
04.2014 - 10.2019
Cert II in Skills For Work & Vocational Pathways
Edmund Rice Flexi Learning Centre
Provide Responsible Service of Alcohol
Galaxy Training Australia
Provide Responsible Gambling Services
Regional Training Services
Prepare And Serve Espresso Coffee
Training Employment Support Service
Certificate II in Drilling Operations
Australasian Drilling Institute
White Card
Skill Centre Regional
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