Dusan (Dooley) Grbic
NSW
Summary
Experienced and personable bartender with a strong focus on customer engagement and efficient operations. Maintained a clean, well-stocked, and organized work area for smooth service delivery in fast-paced, high-volume environments. Demonstrated versatility by covering shifts in reception and providing support for various events and functions at each club. Managed cash handling responsibilities, including float management, till balancing, and servicing KENO and TAB, as well as opening/closing procedures. Excelled in multitasking by assisting with transportation of patrons on the club's courtesy bus and supporting bistro operations. Certified in Advanced Responsible Conduct of Gambling and served as a responsible gaming officer. Diverse background in industries such as hospitality, dry cleaning business ownership, care work, and extensive experience in warehouse tasks within Woolworth Distribution Centres. Planning to relocate to Port Macquarie by the end of the year.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Bar and Gaming Attendant
Merrylands Bowling Club
06.2024 - 09.2024
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Upheld strict compliance with all gaming laws, regulations, and company policies to maintain a professional and ethical gaming environment.
- Assisted customers with game rules and instructions, promoting an enjoyable gaming experience for all patrons.
- Collaborated with security personnel to maintain a safe and secure environment for guests and staff members.
- Informed manager of duty of significant concerns, broken machines, out-of-order games and problems.
- Performing the duties as a Responsible Gambling Officer, having completed the ARCG.
- Collecting glasses and plates, having them cleaned and returned on trays ready to be used again.
- Cocktails
- Opening and Closing venues including till, TAB, Keno balances and recording them.
- Recording any gambling issues as per the requirement with new laws beginning on the 1st of July, 2024
- I Really like Hospitality in Clubs, Pubs and Hotels and love working behind the bar, engaging with patrons which I do naturally and make their visit pleasant and enjoyable.
Bartender Gaming Attendant 18 Months
South West Rocks Country Club
12.2022 - 04.2024
- Bar and tray service including Cocktails and Poker Machine attendance, customer service and maintenance of Machines
- Reception with Bottle Shop attendance
- Bookings including a ten pin Bowling venue
- Events being Wedding Receptions, Birthdays, Sporting Presentations inv, Raffles, Trivia nights, Grocery Grab, Band and other musical events, R and B nights, Seasonal celebration
- Courtesy bus
- Maintain stock levels
- Assist in all aspects of the venue in a hands on capacity
- Detailed presentation of bar and venue maintained
- Work a rotating roster including late nights and weekends
- High level of cash handling experience
- Securing safety of all Members and Guest as well as attention to any disruptions and complaints
- Reconciliation TAB, KENO & Cashier Float
- Kept bar presentable and well-stocked to meet customer needs.
- Prepared garnishes by evenly slicing and pitting fruits.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Gaming & Reception Team Member
The Westport Club
09.2022 - 12.2022
- Welcome Members and Guests to the club directing to signing in and attend to enquiries, informing of advertised and regular events.
- • Beverage and Food tray service to Poker Machine Patrons, including Alcohol and Barista made coffee.
• Attending Poker Machine issues from trouble shooting and short pay incidents
• Collecting End of Day Poker Machine metre readings and sending them to the Gaming Department
• Maintaining and cleaning Bar and Barista areas, including Poker Machines
• Using a mobile float and iPad menu for customer purchases in cash - Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Bar and Gaming Attendant
Great Northern Hotel
06.2022 - 09.2022
- Bar Attendant serving Customers and using a POS.
- Keno and TAB use
- Cocktails
- serving food and taking away plates and glasses, including cleaning up tables.
- Gaming areas were attendant to monitor, troubleshoot, clean and serve drinks and snacks.
Owner/Manager
Newy's Online Dry Cleaning and Laundry
07.2019 - 02.2021
- 2 Years, Purchased, Managing and Operating a Dry Cleaning and Laundry Service Shop.
- • Administration and Bookkeeping, management of staff, Operating and maintaining Machinery.
• Ordering and maintaining stock and inventory,
• Marketing invoicing, scheduling and Delivery to Major Clients and customers, and always setting good
manner, sincerity, and professional attitude for each Customer and in dealing with relative associations
to the business and shop. - Prepared bank deposits and handled business sales, returns, and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Passionate about learning and committed to continual improvement.
Leading Hand Storeperson
Woolworth Distribution Centre
03.2001 - 09.2013
- 12 years with Woolworth Warehouses/Distribution Centres, both National and Regional working with Warehouse Management as a store-person and Leading Hand of Inventory Tasks.
Education
Graduate diploma - Systems Technology
Spherion - NSW
Parramatta, NSW02.2001
Skills
- Bartending and Gaming Experience
- Cash Handling as Cashier for Club, TAB, Keno and Poker Machines
- RSA, RCG
- ARCG
- Barista Coffee Experience
- POS
- Retail Sales
- Food Safety
- Monitoring Alcohol Consumption
- Strong multitasking
- Cocktail Service
- Service-oriented mindset
- Age Identification checks
- Engaging Customers
- Telephone Etiquette
- Drink Preparation Techniques
- Engaging personality
- Drink Preparation
- Responsible Serving
- Food and Beverage Service
- Professional Appearance
- Classic cocktails
- Conversant in Serbian
- Bar Equipment Familiarity
- Handling Difficult Customers
Certification
- Full Driver Licence
- RSA
- RCG
- Food Handling Certificate
- TAB compliance and training certificate
- Keno basic and advanced training certificate
- ARCG
- Hazardous Chemical and Chemical Safety
Languages
Serbo-Croatian - Fluent
REFERENCES
- Steven Deigan - 0434 247 746 - Customer Service Manager
- Phil Kemp - 0427 667 029 - Supervisor
- Emily Cape - 0400 052 246 - Supervisor
South West Rocks Country Club
Timeline
Bar and Gaming Attendant
Merrylands Bowling Club
06.2024 - 09.2024
Bartender Gaming Attendant 18 Months
South West Rocks Country Club
12.2022 - 04.2024
Gaming & Reception Team Member
The Westport Club
09.2022 - 12.2022
Bar and Gaming Attendant
Great Northern Hotel
06.2022 - 09.2022
Owner/Manager
Newy's Online Dry Cleaning and Laundry
07.2019 - 02.2021
Leading Hand Storeperson
Woolworth Distribution Centre
03.2001 - 09.2013
- Full Driver Licence
- RSA
- RCG
- Food Handling Certificate
- TAB compliance and training certificate
- Keno basic and advanced training certificate
- ARCG
- Hazardous Chemical and Chemical Safety
Graduate diploma - Systems Technology
Spherion - NSW
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